Apple Ford Apple Valley

Great buying experience and our sales person Meghan was outstanding. Dealership was very clean and had refreshments while we waited.

Starting off, the sale of the vehicle was very smooth. I bought a 2020 Explorer and traded in my 2015 Explorer. Everything worked well for the first month then I started having issues with the car dying and failing to start. Brought vehicle in 3 times and they couldn't find anything wrong. I was out of town when SUV started but 8 lost power steering and other features. I tried to shut engine off but it wouldn't shut off. I had it towed into the dealership since they have worked on it in the past. They diagnosed a bad battery, battery was only 2 years old! I told them it wasn't the battery and they argued that it was. I asked to keep the battery and the mechanic put my old battery on my leather seat! My whole tailgate was empty! I took the battery to O'Reilly's and auto zone, they both tested it good and dealership kept saying it was bad. 2 months later, I was driving through a carwash and the system malfunctioned again! I had no control over my horn, lights, power steering. It took me 2 minutes to figure out that I was missing my fuse box cover! The fuses were all corroded and full of debris. I called the dealer and they were going to charge me $400-600 for a replacement if the fuse box. I've already paid for a new battery that I didn't need. And I was very disappointed they wouldn't work with me on it. I called the service advisor, leaf a message and have not heard back. I called the GM and he has not replied either. I got a fuse box and replaced it my self. Took me 20 min. Fuse box was $359 plus the cover. I'm very disappointed and won't take my vehicle there again. Till this day.... The old battery has worked in my GF car without a single issue. For a dealership, you'd think the mechanics would look over everything but apparently they just read what their computer tells them.

Recently I was in a bind and really needed assistance with limited time to resolve. Toby Hewitt knocked it out of the park! He problem solved and executed a solution with time to spare. He could have easily found excuses but instead he delivered solutions!! The complexity and timing of this service was superb!

They are courteous, knowledgeable, caring, understanding, helpful and the list good on! We will never buy from anywhere else. Been shopping here for 20 years and always have the best service. Mark Halverson has been our salesman since we first bought from AV Ford. He is amazing at his job and an all around great person.

Apple Ford is professional and customer friendly. I have returned for multiple purchases and service.

I received nothing less than excellent service at Apple Valley Ford. My service advisor Adrien has been my go to for every visit. He communicates well and often and provides solutions that work great for me and makes me feel valued as a customer.

One of thebworst service departments I've ever encountered. My wife's car has been in and out of the service department for almost sox weeks. It's a brand new vehicle and the service department fixed the problem but it occurred again and her car is back in and no one has been able to tell me what's wrong or where the car is. I've talked to at least eight different people and they all say they're going to get back to me with an answer. What a joke, no body has and no one can tell me anything. Great sales staff, horrendous service department. Whoever is in charge should be reevaluated and his staff given a lesson in how to talk with customers and deal with people who have payed for a service. As much as I like the sales staff, you might want to go elsewhere for a new, used or leased vehicle.

The service department is one of the worst in the metro. No one talks to anyone there or leaves messages. We had a brand new vehicle in the shop for almost a month. When we finally picked it up, the problem of bad sensors happened again. While trying to call to get a hold of someone, I was cut off three times. When I finally spoke to some one I was bounced around like a beachball. I spoke to four different t people and they all asked what was wrong and not a soul said sorry for the inconvenience, all I got was "this should never happen." But, yet it did. So I was told to bring in the vehicle and they would see what the problem was. When we were sent to the service desk to get the keys for our rental, the young man who helped us, who looked like he just returned from recess, asked us how many miles we would put on the car, I said I have no idea, it's up to your crack staff to tell us when it would be fixed. What a goat rodeo,pass the buck service department. No accountability or managers taking the lead. Instead young kids giving you the company line. Great, but I'm not drinking your kool-aid. Horrible service. Just horrible.

Terrible service. They overfilled the oil on our truck cause damage. They would only cover 50% of the labor and the bill was still over $2500. In addition, the service manager had my husband's son call my husband because he works there (not in the service department). The service manager did call the next day. Totally unprofessional!

Very efficient staff was knowledgeable about the product... Very helpful with our questions Was polite and did a excellent job in helping us..