Reviews
Sue was amazing!
Sue was amazing! She was helpful with the process and answered all my questions. Thanks to Sue I have the car of my dreams!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy process, will need to come back to learn the car.
Easy process, will need to come back to learn the car. I was in hurry to get out. Nice service and a good latte. Thansks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really enjoy the people in service and sales at Sears.
I really enjoy the people in service and sales at Sears. I’ve known Justin for 4 years and he is always anticipating my needs and reviewing my options.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John was awesome and super helpful.
John was awesome and super helpful. Found me the perfect car! I will be back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stopped in to use the restroom and walked out with a new
Stopped in to use the restroom and walked out with a new SUV!!! I cannot say enough about our sales representative Nick Griffin and the Sears Mercedes-Benz dealership team. We were in the preliminary phase of purchasing a vehicle and not certain of what we wanted after looking and test driving multiple vehicles days prior. Early Saturday morning we hopped from dealership to dealership checking out more options with nothing catching our eyes. Once we arrived at the Sears lot our daughter needed to use the restroom. As we were waiting for her, the nicest gentleman Nick Griffin struck up a conversation and soon he and my husband were talking vehicles. We asked to just take one for a test drive and everyone fell in LOVE with it....end of story, we purchased!! Had we not stopped in and talked to Nick Griffin, I’m certain we would still be searching for a vehicle. He was an extremely knowledgeable, down to earth, get you what you want kind of a guy. He went the extra mile even though it was an extremely busy and an odd market time. Thank you Nick Griffin and the Sears Mercedes-Benz dealership for helping us make the best decision!! I no longer want to walk. Just drive. 🤩
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John was polite, helpful and got everything handled
John was polite, helpful and got everything handled quickly! We showed up unannounced and he made sure we had all the time and information we needed to purchase our vehicle. Great to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was in search of a new GLA and after test driving one
I was in search of a new GLA and after test driving one at a different dealership and not being able to work out a deal, I came to Sears Imported and found Sue! Sue is an excellent sales person without being over-sales-y. She owns the same model of car I was after, so she was super knowledgeable about all the features. Sue was also helpful in helping me customize and order my new car, which was a little challenging during a pandemic. However, it was a seamless process and I would be happy to come back again in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our experience with both Nick and Sears Autos was a
Our experience with both Nick and Sears Autos was a pleasant one. Very professional and courteous. My wife and I would certainly work with Nick again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sue is professional through and through.
Sue is professional through and through... courteous, knowledgeable, friendly, patience and caring. She is super responsive and accommodating... coming in early for me to purchase the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nick was great to work with!
Nick was great to work with! I took one star off the overall dealership because the service wasn’t as amazing and quick as other dealerships, but the process was smooth once started. Very happy with my purchase!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car