Reviews
Nick was excellent to work with. It was the best buying...
Nick was excellent to work with. It was the best buying experience I’ve ever had. I would highly recommend Sears and specifically Nick. Will be going back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have worked with John Mulligan for years and an...
I have worked with John Mulligan for years and an absolute gem to the dealership in all manners, sincerely! All staff are amazing but if you are buying a car; you must speak with John Mulligan. This is the second car bought: 1st 2016 CLA 250 AMG and 2018 GLE coupe 63s. He truly is an asset to Mercedes dealership. Will buy another one in a year or so and will use him again. Most greatful for John!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike Bakeman was great to work with. He made the whole...
Mike Bakeman was great to work with. He made the whole process buying process at Sears Imports easy. I would recommend them to anyone wanting to buy a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sure beats Carvana! You made the purchase easy and...
Sure beats Carvana! You made the purchase easy and exceeded my expectations. From the test drive to pick up - a seamless experience. Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
This was my first experience buying from Sears Imports. I have walked in several times in the past and it has always felt like no one wanted to help me - so I would drive past Sears and head to Feldmanns and buy a car there. - but not this time - Justin was AMAZING and made the process perfect. He gave me just the right amount of help. I have purchased at least 30 Mercedes (all from Feldmann's, by the way) in the past so I didn't need him to start from scratch - and he figured out exactly what to show me that was new and cool and exciting! I can't wait to buy my next car from Justin and Sears! One more thing: in these crazy times, they actually had the model I wanted (GLS). It seems like most of the local dealers are out of these and are taking orders for fall - which isn't what I was looking for!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Car purchase
Everything went perfectly except for trying to get the paperwork to USAA for the financing. There seemed to be a problem getting the documentation to the USAA because of transmission problems with the documentation. Other than that little glitch everything went the way what I would have expected it to.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sears Review
Great experience buying a car. Everyone was great to work with a the car is great as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Nicholas Wahl was a very helpful car salesman. He was...
Nicholas Wahl was a very helpful car salesman. He was super nice and helped me purchase my first Mercedes. Worked with me on my trade in value as well!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing experience and Nick Griffin was excellent to work...
Amazing experience and Nick Griffin was excellent to work with. The entire process at Sears Imported Auto was simply awesome! Nick was very patient and made the entire process painless. Start to finish everything was perfect!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When I was searching for my next vehicle, I don’t think...
When I was searching for my next vehicle, I don’t think Sears or Justin could have made it any easier! I will definitely recommend many friends and family to shop for their next vehicle at Sears!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car