Reviews
Highly satisfied
Very engaged salesman ( Josiah Williams), high confidence level in manager who negotiated final price (Kevin), fairness and honesty of staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timothy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Burnsville Toyota Team
Great Internet Sales Experience
Our salesperson Liz was extremely knowledgeable about the Toyota line, yet not pushy or high pressure. From the first online contact to the final sale, she was informative, helpful and respectful. She was also very prompt in her responses to online requests we had for more information. The other people involved in our purchase (Sean, Natalia and guys who cleaned out our trade-in) were also friendly, respectful and efficient. We also really liked not having to go back and forth on pricing - price quoted was the price we got. It was great getting thorough instructions and assistance on the features of our Highlander - was definitely nice having our phone synced before we left the dealership as well as other features set up and functioning. Finally we were very pleased with the price we got on our trade in vehicle - we felt it was fair and accurate in terms of what we believed it was worth. We bought our previous 2 Toyotas from a different Toyota dealership and have to say this experience was far more satisfying and exceeded our expectations. And of course, the 2018 Highlander we purchased is a totally awesome vehicle to boot!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Burnsville Toyota Team
Great service from Ed
Ed was great and made me feel comfortable. Was really easy to buy from him. I would totally go back to see Ed if I need another car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, The Burnsville Toyota Team
Very Relaxed Buying Experience
We were pleased with the friendliness of the sales people and how they explained the pricing of the vehicles, as well as their knowledge of the Vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Burnsville Toyota Team
After Purchase experience
Good salesman and buying process but after sales experience with the dealership sucks. These guys will be bouncing you around when you call. not a good thing.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Burnsville Toyota Team
Very attentive
The salesman was very patient and took the time to make sure I understood all the differences between the cars I was considering.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Burnsville Toyota Team
New Camry Purchase
Our salesman (Ed Villavicencio) was very helpful and courteous. He was very easy to work with and stayed with us until we completed our purchase. He also followed up with us after the sale, and was prompt to answer all our questions. We loved that there was plentiful inventory and feel we got exactly what we wanted in our new car. Ed was very patient and made sure we got to see and experience everything we asked for in vehicle types.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air! Ed is truly an invaluable asset and we appreciate everything that she/he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Burnsville Toyota Team
The salesman is the best I have ever dealt with.
Bob McCoy made this sale happen, he went above and beyond to add the accessories that I wanted in the time frame I needed and the price that worked for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Burnsville Toyota Team
Great to work with.
Everyone was very pleasant to work with, especially the sales person. He was great to work with. The whole process was fast and handled very professionally.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, The Burnsville Toyota Team
Great service
Our sale person explain everything and tell us what kind of car we like so he know what to bring the car. And he give us good deal for the price that we like. Our sale person are very patient with us and we feel welcome and comfortable when talking to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yer, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Burnsville Toyota Team