Reviews
The service was so warm. The gentleman treated me with such respect. I felt like they knew me. This is how it is every time I go in. Other companies should use your team as role models
The service was so warm. The gentleman treated me with such respect. I felt like they knew me. This is how it is every time I go in. Other companies should use your team as role models
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Bait and Switch
Bait and switch. I was told the vehicle I wanted was available, so I drove an hour to buy it...only to be told that I needed to order one and wait 6 months. Waste of time and I will never buy a vehicle from them.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to share your recent experience at Burnsville Toyota. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Very knowledgeable and courteous
Everyone was very nice and explained it all to me. I was kept well informed every step of the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Carol! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
great service
Easy to schedule the service. Check in person was pleasant. She suggested several service items, based on mileage, but was not pushy. The price quoted for service was exactly the amount at the cashier. Service done quickly. I had used another dealer exclusively up to this point. I will be continuing to service my vehicle at your service department. Thanks for the excellent service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Mark! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Good service, safe waiting area
Easy to communicate with. Safe, clean waiting area. Free car wash available. No high pressure sales to get work done but clear information about what ones car needs,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great service
Shawn was fabulous! He helped me out with my flat tire the night before so when my husband said i needed all new tires he brought my car back to Burnsville to do the job.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
70,000 Service
We appreciated the helpful and friendly staff. The recommended service on the Prius was completed well and within expected time line.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Burnsville Toyota
Excellent experience great people have bought many cars have enjoyed the experiences they worked with us and stayed with in budget .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Excellent Service
Everyone was very friendly and professional. Service was completed in a timely manner and all questions were answered. Excellent job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you for the feedback! We are happy to hear about your positive experience at Burnsville Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Don't bother until they learn what service means
I guess I have a hard time recommending a service department that doesn't listen to what a customer requests. Love Toyota but recommend someone other than the Burnsville group. Drove in for an appointment and if you don't follow their rules it doesn't matter what you have to say. Guess what. My business is going elsewhere. You should be ashamed of yourselves.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so we can resolve your concerns. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com