Reviews
Car Purchase
We had an amazing sales person who kept us updated on the progress of our order and helped us all the way! All went smoothly and we are really greatiful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Benjamin, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
kind, efficient, quality service
The service personnel were kind, efficient, and knowledgable. I've been a customer for over twenty years even though I now live almost two hour away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Oil change Issue resovled
My recent service had an issue with an oil plug stripped or cross threaded when changing oil. The service department gave me a loaner vehicle and took care of the repairs and oil change at no charge to me. That is standing behind your work and well appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brent, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
seervice
the professional service advisor, Neil Knutson, was exceptional. He took care of business like all customers are expecting. Nothing more, nothing less. Just plain good service. Thank You
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Wonderful service!
Professional,efficient,courteous in every department from welcome thru search to follow up service! In every area includes office staff and customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Lacking communication
Very unimpressed with my visit here. I spoke on the phone with a team member about reserving a specific vehicle listed on their website. While on the phone, I specifically asked if I would be able to put a deposit on the vehicle over the phone and was told, 'we require you be in person to put a deposit on a vehicle.' Knowing this, I scheduled an appointment with a salesman and I jumped in my vehicle and drove over to the dealership and arrived just 30 minutes after the phone call. After sitting down with the salesman, I am told 'shoot, I just had someone call and put a deposit on that specific car, OVER THE PHONE.' I let the salesman know I asked to do this exact thing and was not able, he was not able to provide much help or know why I was told I could not do this. Because of this, I had to put a deposit on a more expensive vehicle, and will be without a car for the next month. Very unimpressed with how the dealership handled this.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Mitchell, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. I would like to learn more about your visit, so please feel free to reach out at your convenience. I look forward to working with you on this soon. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Great service with a clean inviting waiting area!!
They are always Timely and friendly. Always send out reminders of upcoming service or appointments. Nice waiting room to sit while you wait.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keri, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great service, neat and clean facility.
Every one was very friendly and greeted me with a warm smile. Service was done in a timely manner and they gave me a free car wash!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roger, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great service, every one was helpful and friendly!
Everyone was very accommodating upon short notice, I was in town for a short time and they were able to get my car done very quickly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Joan! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Highlander Service
Timely and efficient service. Clean and comfortable facilities. Only reservation was seemingly high cost of oil change and tire rotation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Rick. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com