Rairdon Subaru of Auburn

Worst dealership in America!!! They have hidden fees for nonexistent things. Sell cars with known engine issues. Just reset engine light in hopes it won’t come back on during test drive. Then when you bring the problem back to them they play stupid and refuse to address the issue. Be aware of the used car manager Dennis!! He is the sleaziest person I have ever met. DO NOT TRUST HIM OR THIS DEALERSHIP!! You will need a shower when you leave!!

Long story short: 1. This dealership puts a LoJack on all new and used cars, and they make you pay for it ($798). If you argue with them (it may take a while, though), they will remove the LoJack and eliminate the fee. 2. They tell you it is a certified car (CPO) in every way, but it is actually not. They won't tell you this is not a certified car unless you are careful enough to find out there is nothing related to CPO when you sign the documents. 3. Looking for somewhere else if you want to be treated honestly and truthfully. 4. If you still want to buy a car from them, record all conversations between you and the sales guy. Otherwise, they will deny whatever promises they made. Full story: We found a used car online at this dealership on Saturday. On Sunday morning, we called to check availability and confirmed it was available. During the call, we were told that this was a CPO car. Before and during the test drive, we confirmed this was a CPO car. The sales guy even corrected me that CPO provides a 7-year/100K miles Powertrain warranty since the day the CPO car was sold instead of the day the first buyer bought it. It made us extremely happy and confident with the purchase. We asked for the price to upgrade the 7-year/100K powertrain warranty to a 7-year/100K bumper-to-bumper warranty. Blaine told us it would cost roughly $2,300, and he emphasized that it is a great deal because the dealership has already covered the cost for the 7-year/100K powertrain warranty for a CPO car. The test drive went really well, and we decided to negotiate the price. We were presented the CPO Vehicle Inspection Checklist and we confirmed the brake pad and tiles data, together with a quote that included the 7-year/100K bumper-to-bumper warranty and the LoJack. The cost of the 7-year/100K bumper-to-bumper warranty went up to $3,200+. We asked why, and Blaine said it varies car by car. It is what it is. We decided not to purchase it. We want to take the LoJack ($798) off because we don't need it. That's when we were told that is not possible. They sell all cars with it. We knew that only the documentation fee and license fee were mandatory. Everything else is an optional add-on. We insisted we did not need the LoJack. They were like, 'This is our bottom line; it is totally okay that you don't buy.' We started getting a bit angry because this was obviously a bait-and-switch scam. We came here for the price advertised, not the price plus the LoJack price. They finally agreed to talk to their GM. We got a call the day after that telling us the LoJack could be taken off, and the fee could be eliminated. We were happy and went there the second day. We have all the paperwork in front of us. And I found nothing related to CPO. I asked, and the sales guy told me it was not a CPO! He said the car went through the CPO Vehicle Inspection Checklist, but it is not a CPO car! And they won't certify it. I argued, but nothing changed. We left angrily, and I said I would write a negative (and true) review on all platforms. After we walked out the door, a customer service guy stopped us and explained how they find CPO doesn't benefit their customers at all, so they don't certify cars. He talked a lot and just played that bad-guy good-guy game, trying to make us not leave bad reviews. We are first-time car buyers. We were warned by our friend that buying a used car can be very tricky. We thought our friend was a bit old school and the dealership would value their reputation in current days. Obviously, this is not true. They are still trying their best to make you pay more than you need to. Today (one day after we walked out their door), the price of that car was reduced by $800. Guess they are just trying to se

I love Rairdon Subaru. Especially the staff. Cherie Wallace-Christian continues to help and answer any questions I have on My Forester Wilderness Edition. It's been several months since I purchased this vehicle. She treats me like a new customer everytime I call. I will always buy from her.

I had a conversation with Keely Ballintine about possibly buying a Subaru Crosstrek. She was really helpful and answered all my questions about the vehicle patiently. I mentioned that I have a new puppy and she gave me information about all the pet-friendly products available. We also talked about financing with a trade-in. When I'm ready to finance the Subaru Crosstrek, I plan to get in touch with her again.

I had a very successful experience with the car purchase. I would recommend them for a car purchase

I can't say enough how we had a great experience at Rairdon's. My Sales Consultant, Wesley Jordan, did such a great job. He LISTENED to what we wanted out of a vehicle and directed us to three different vehicles that were just what we wanted. The hardest thing was deciding which one we wanted. His knowledge of the features of each was spot on. We only made one stop! Thank you for the positive experience!

Jonathon McDowell is an excellent car consultant. He is very knowledgeable and has such a wonderful demeanor. His sense of humor and sincerity made me feel right at home. He was very accommodating. He gave me above and beyond service. He made my purchase a memorable event.

GREAT place to find a car you actually want or need! I was not expecting to luck out. Pleasantly surprised- Jody was more than awesome! She just gets the customer. Get in there, tell her what you're thinking. You will not be disappointed buying a car with Auburn Subaru. They are Great! A very smooth process actually. Probably because everyone is attentive and making sure they are checking all the boxes. From Service and Sales to Finance with Pete, you WILL be taken care of with a touch of Good Ole Customer Service! As in: They go out of their way for the customer and it's appreciated! THANK YOU Jody-C! She's very easy to work with 👍

Please do NOT buy a car from this dealership. After owning our car with very little miles we have just been informed that it needs 8k of repairs. When I approached the dealership, they informed be they couldn't help me and I was on my own to pay for the repairs. They also lied about their inspection report that was shown at the time of purchase. We were told we had a 5mm for the brakes on the car. After a 2nd inspection at another Subaru dealership, we were informed it was already down to a 2mm. Definitely not safe to have my small babies in this car. Auburn Subaru's only reasoning was that brakes wear over time. Logically brakes don't wear down 3mm and 800 miles. They are NOT family friendly and care nothing about their customers after they drive off the lot. BUYER BEWARE!!!

I was very impressed with both Helen and the General Manager they stood behind their Company promise to go above and beyond to provide excellent Customer Service. Great example of putting the customer first, great to see!