Reviews
Walser gave our new Pacifica and us great service.
Walser gave our new Pacifica and us great service. It’s been a pleasure doing business with Walser
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous, professional, friendly, and extremely helpful.
Courteous, professional, friendly, and extremely helpful. Staff went the extra mile to guide me through the buying process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Philip was a great salesman and did a good job.
Philip was a great salesman and did a good job. I did feel ripped off for all the add ons and felt pressured to buy them. At that point I felt I was being taken advantage of. Not a huge deal just being honest.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I have bought cars from this dealership since 2005.
I have bought cars from this dealership since 2005. Wow, what happened? I used to love this place. The customer customer service and the Service dept was excellent. Now I walk in looking for an old face to get the service I expect. There is so much you guys could improve. Every time I have called, (about 4 times in 5 weeks), someone told me their system was down. I cancelled items that were extra because the system was down. I even told a manager, if your system is down this much your system sucks! The Service Dept was the biggest disappoint. I'm just so disappointed overall.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Great greetings from staff.
Great greetings from staff. I was helped immediately. Put directly in touch with. The contact who guided me from start to finish. Nate was great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It took over two hours for an oil change entire rotation.
It took over two hours for an oil change entire rotation. For $176. I thought that was quite ridiculous.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Between my mom and I, we have bought many cars from you
Between my mom and I, we have bought many cars from you and had great service every time. From sales to service, it always is a great
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They are professional and courteous.
They are professional and courteous. They texted often to keep me updated which I greatly appreciated.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Walser Hopkins is always great with their service.
Walser Hopkins is always great with their service. I have been there several times and will keep going back
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I always receive good service here.
I always receive good service here. This particular appointment was very efficient, which I appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair