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Apple Used Autos Shakopee

(118 reviews)
Visit Apple Used Autos Shakopee
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–7:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
(888) 805-1656 (888) 805-1656

Reviews

(118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Apple Used Autos Shakopee from DealerRater.

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It was a fine experience

I shopped online and went to test drive one car and ended up with another. It was a very easy buying experience. The only issue was that the car I bought had some issues that were supposed to be a part of their inspection. After some back and forth, these issues eventually were resolved but I had to push a little bit. In the end they wanted to make sure I left a happy customer...which I am.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great experience

I visited Apple Used Autos because of a car I saw online. Rich Hervieux was who helped me. He was pleasant, helpful, not pushy, honest, and fair. I also worked with Chad in finding a fair trade-in value for my car. I made one visit and left in my "new" car. It's honestly the best car buying experience I've ever had. From start to finish, it was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great services

I had a wonderful experience, very fast and friendly services. I would definitely recommend apple auto for your next car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Car Buying Experience

I found the car online and called Apple Autos about it and scheduled an appointment. The Sales Consultant was Dacy Williams. I had about a five hour drive and Dacy was kind enough to call on my drive to make sure I was still on time and had the directions. Dacy let me look over the car thoroughly and then take it for a test drive. She even had a mechanic put it up on a hoist for me so that my father and I could look underneath it. Overall, the price was great and Dacy was awesome to deal with! thanks, Andy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

I love my Nissan Altima and I would recommend Apple Used Autos to anyone. Dacy was very nice. The only thing I was not happy about was that the cost of the car was misquoted (a bit higher than the online stated price) on my pre-approval loan application.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership for service!

Never try to upsell. Asked for estimate on new tires - very competitive. Knowledgeable employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great personalized service

These service guys really look out for me and my ride

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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rbreek

Good used van, worked with financing. Took good care of us.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good place to get your car serviced

The service department was friendly and easy to work with. The repair on my car was done just like I had hoped, plus they took care of the seat sensor recall while still being on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Would recommend - with small caveat

The staff are always friendly and helpful, and my oil changes are done quickly, so I have overall had good experiences. The reason for 7 stars was because of the limited hours I can come in for oil changes, and one small issue I had on my last visit. I was supposed to get a free car wash with my oil change, however I was told that they were "running behind" and since it was late in the day, I would not be able to get one. The staff member was polite and courteous and asked if this was ok, or did I want to reschedule or come back? It is difficult for me to make time in my busy schedule for an oil change, let alone just a car wash, so I went ahead with my oil change anyway. It's not a huge deal, but I thought I would mention it, as it was difficult to understand why there would be a backlog of cars needing to be washed - it didn't make sense.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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