Walser Buick GMC Roseville

The dealer was helpful to work with and Adam was responsive. My only complaint is that the car's Onstar was still tied to the previous owner and should have been resolved prior to delivery. Also, the car had not been washed and was pretty dirty upon delivery. It was delivered by transport but even the inside was dirty.

3 points 1,] i was charged for a battery under warranty, and I only received a refund after getting a second opinion 2.) The corporate service rep never returned my call after I complained about point 1 when she said she would find out if there was anything else to be done. 3.) I was unable to donate my vehicle as the dealership could not give me a reason for why the electrical was non operational for my buick lacrosse after paying for a diagnostic

Zero Follow up after deal was done. Poor customer service. The next day I called the salesman twice and neither call was returned. I left messages to be called back.

Easy sales process. Quick turn around. Wish I would have had a bit more follow up with setting up auto payment details.

So helpful, got me exactly what I was looking for. Was very patient while I made my decision. So grateful!! Thank you Tyler!!

I have had nothing but good salesmanship, service, professionalism and respectfulness from all employees. The building is the cleanest I have ever seen at dealerships

I trust Walser Roseville to provide honest information about my car and to do the the work correctly.

They did help me buy a decent truck. I noticed when I got home there was a collision light on that is a big issue on these truck years from what I've looked up so some things in the truck wont work with that on. Another thing, when the tail gate was dropped at the dealership, he used the key fob but never explained the tailgate button itself on the tailgate does not work at all. Also rims looked clean when I bought truck but within a couple weeks, there was a ton of break dust covering the rims. I've never had an issue like this, I have heard from others it can be from installing poor quality brakes or brake issues which makes sense because also, when stopping it shakes a little bit like the rotors are warped? with these issues I've left two voicemails and an email about the issues and getting them fixed as I just paid over $40k for a 2022 truck. I have not got a single call back from anyone, no emails just silence. I think these are things that should be fixed and thats why I've tried calling a few times. I'm hoping this rating my have someone call me so we can get this taken care of. truck has warranty anyways but as far as issues go. I've purchased several cars and trucks throughout the years and I've never had a dealer not make it right with me.

I have only recently started using Walser for service on my 2018 Chevy Suburban. I managed to mistakenly schedule service with them last year instead of at Roseville Chevrolet which I had used for 39 years. I drove to the Roseville dealership. My mistake was pointed out none too gently which came as a complete surprise to me. I also had been shunted off to rookie service reps over the previous 2 years both of whom made mistakes in writing up my service needs and made mistakes in the final charges which took too many phone calls & face-to-face visits with the service manager to rectify. On the day of mistaken scheduling at Walser, I was greeted warmly & kindly by Josh. He kept me well informed during the appointment. Because the appointment took twice as long as estimated, the service manager comped the charges which I didn’t expect or ask for. The entire visit was professional & courteous. I made the decision to switch my loyalty. I’m not disappointed at all.

Work done in expected amount of time. Friendly. Only issue was the guy who took my information was on the phone and passed my bill to someone else who had no idea about the question I had. That was a little frustrating.