Poquet Auto

First off...I never take the time to write reviews because I have never felt the need. This is a different story. Poquet Auto and Karl Duhnke DESERVE to be recognized.... My wife and I had been looking for a new SUV for over six months. We continued looking for the "right" vehicle for a number of reasons, but mainly due to the pushy sales persons at various dealerships. My wife found Poquet on a referral and made a call. Sure enough, they had what we were looking for. After I did my research on Poquet and learned what they were about, I called and stopped in. Long story short, Karl was THE BEST sales person I have EVER dealt with. Not one person at that dealership was pushy about anything. All questions/emails were answered honestly and responded to quickly. When our truck arrived, we went in, signed the papers and were out in 20 min. PAINLESS. I will never buy from another dealership again. Thanks for everything Karl and Poquet. I am going to need more business cards to hand out by the way!!!

This experience purchasing a car was without a hitch. It was the easiest and most pleasant car buying experience I have ever has. It was, easy, smooth, and we purchased a high quality car. This was some if the best customer service I have ever dealt with. Thanks Poquet auto! Will do business again in the future!

We had been looking for an SUV for several weeks and were getting tired of the "car salesman" mentality at the local dealerships, and some sales people not even knowing much about the vehicles we were seeing. We went to Poquet based on a friend's referral and it was the best move we made. We told Chuck Wilson what we wanted and he found us the perfect car! He didn't waste our time showing us models he wanted to "move" and he gave us plenty of time to drive the vehicle, look it over and ask questions. We could not have asked for a more pleasant experience in buying a vehicle. We will definitely return to Poquet Auto for our next vehicle!

I just bought my second car from Poquet. In my opinion, Poquet is the best place in the Twin Cities to buy a car. Having already bought one car from Poquet I knew what to expect but this second time around was even better than the first. Our sales associate John Doberstein made our buying experience superb. I was looking for a 2013 vehicle that was listed on their website as ?coming soon?. I called Poquet and was connected with John, told him which car I was after and within a week the car was in their shop. The next day, it was mine. No haggling and no hassle. If you are looking for a pressure free car buying experience, Poquet is the place for you. Helpful, knowledgeable people who are there only to make you happy and put you in the car you want. Complete customer satisfaction. Plus they have free doughnuts and coffee! Thank you John!

If you are like me and you hate pushy sales people then Poquet is the place for you. My salesman was knowledgeable, friendly, and helpful. I never felt pressured and buying a car was actually fun. No bartering back and forth on prices, lots of inventory to choose from, and quality of service can't be beat. One of my favorite things was coming in to pick up my car. In and out in less than 15 minutes, which included checking over final detailing of the car and signing financing documents.

This was our second vehicle that we purchased through Poquet. Both times the experience was smooth and worry-free. We had an excellent sales associate, Karl Duhnke. He walked us through the whole process comfortably. He was very knowledgeable about the vehicle and its features. There was no stress or pressure. This was a purchase for my wife, and she is ecstatic about her car. We appreciate how efficient the whole process was and how responsive Poquet was to questions we had. Keep up the great work!

Just Great. Would and probably will purchase from Poquet again.

Superb customer service from the moment that you walk in. Vast inventory of pre-owned luxury cars to chose from. No pressure from salesperson when browsing in the showroom but they are available to answer questions. "No haggling" on already competitive pricing means that you walk away with a great deal with minimal stress. I will definitely return to Poquet to purchase a car for my soon to graduate college student and I will definitely work with Shaun.

I worked with Shaun Elling at Poquet and she is fantastic! Poquet was recommended to me, so I went there in the early stages of my car search with the intention of test driving a variety of cars to figure out what I really wanted. I had emailed Shaun ahead of time, so she had a list of cars and specs waiting for me when I arrived. They had a great selection of cars, many that fit the criteria I was looking for perfectly. It was a really cold winter day to be test driving - I loved that while we were out test driving one car, they would pull up the next one and have it warmed up and waiting for us! And, I love that you are able to test drive the cars on your own, with NO pressure. I ended up purchasing one of the cars that I test drove that day (Mitsubishi Outlander Sport). The entire process was very smooth - I got a great rate for financing, the paperwork was fast and easy, and I have been thrilled with my purchase. I definitely recommend Poquet and Shaun to anyone in the market for a car!

We are your typical busy family. Buying a new car is supposed to be a little fun but we really only have a small bit of time to test drive, talk financing and make the deal happen. When we sent an email to Poquet middle of the night in response to a listing on their website, we never guessed we would get a call back. Expected an email response. Furthermore, we never expected a response in less than 24 hours. It was approx. 11 hours between sending our email and having John Doberstein call us from Poquet. We told him we were actually on our way into Poquet to talk to them about the car we were interested in. That Saturday morning, he met us at the door. I think we spent 10 minutes talking and he had us (all four in our family) in a car and on a test drive. We came back to the office and in less than an hour (probably more like 30 minutes) we had financing paperwork in order and all we had to do was await the arrival of our car (in transport from MI). On Monday, Poquet's financing person contacted me to confirm financing details. Wednesday, John updated us on the status of the car shipment. A week later another update with an estimate of how delivery that following Friday would go. Within two weeks our car arrived (keep in mind we bought it sight unseen ~ thus the timeframe). The car was in beautiful condition when it arrived. Similar to our first day at Poquet, we were in and out. Reception met us and handed us the keys for a test drive, financing then got the paperwork in front of us and then John walked us through some basics for the Mercedes C300. I think all in all we spent approx. 2.5-3 hours total between our two visits to Poquet to buy our car. There isn't another dealer out there that would make you feel special about your purchase the way Poquet did. They also have an awesome system in place so the customer feels everyone is working together to make the customer happy! We will buy our next car there and the next one too! Really made us feel special when John called a week after delivery to make sure we were still happy with our purchase and enjoying the new car!