Luther Westside VW

Even though the service center is an hour from my house, it was well worth the drive. Great customer care throughout the process. Would highly recommend.

Worst experience I’ve had at any dealership. Service writer I dealt with is an xxxxxxx. He needs to learn how to deal with customers.

I took my car for a 50K service, it had the check engine light on and I thought it was because of the oil change need. After a few hours, I got the call from VW to give me a diagnosis, stating everything looked fine and that they would do the service. When I picked it up, The check light was still on, I asked about it and they said that was an additional service and not part of the 50K, which I understand. What I found ridiculous is that if I take my car for a full service, they just ignore the light being on and don't even mention it when I get the call stating what was needed for my vehicle. Everybody at the shop was very nice, but I had to go twice and interact with people when we're all currently trying to practice social distancing.

Maura is absolutely the best sales rep at VW. She is very knowledgeable, and friendly. She does her very best to ensure customer satisfaction. This is my 2nd purchase from her.

Easy to work with. I had a level of trust with them. Challenging environment because of Covid-19. Most of the paperwork was completed outdoors at a safe distance. No problems.

We had a electric window works replaced which only VW would fix. Plus they found some other things wrong with the engine seals. That stuff did need to get done and it was costly. The thing that bothered me was $20 for wiper blades and $10 to install! For as much as we spent on the other fixes, That should have been done as a courtesy. Can't remember who we dealt with, had to check one, Sorry Nick if we didn't deal with you.

Not the best service. They failed at the no contact pick up, after paying on line I needed to go in and sign for my vehicle and get my keys. They also called 3 hours after pick up to tell me my windshield needed to be replaced. They did not mention this before or during pickup.

The staff is always professional, from check in to pick-up. Kept me informed on progress. Great service. Would highly recommend this dealership to friends and family

Maura and Craig are the best! If you want a customer experience that makes you feel like your business really matters go to Westside VW!

I’m always satisfied with services provided on my vehicles at Luther Westside VW St Lous Park. Great customer service all around. Thank you all.