Reviews
Poor Post Sale Service
I purchased an X7 last summer. The process was a good experience. Since then, the experience has been poor. I have been attempting to schedule basic servicing and have been unable to do so. I have been unable to use the on-line scheduling program. I have not been able to speak to a human on the phone. Voice messages have gone unreturned. An e-mail to my sales representative has gone unanswered. In talking to other BMW owners I have learned my bad experience is pretty common at this dealership. This is my second vehicle from this dealership and my last. Love the cars/suvs, but will go elsewhere for servicing and any future purchases.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Daniel, We strive to offer superior customer service to our guests. While we are glad that you enjoyed your purchasing experience with us, your feedback concerning the level of customer service afterward is troubling. Please contact us with your complete contact information so that we can better assist you. We look forward to hearing from you. Best regards, Motorwerks BMW mmickelson@penskeautomotive.com
Very Positive Shopping & Buying Experience
I had a great experience with this dealership from the time I was "just looking" through to the point of order, delivery, and hand off. Susan was very professional, fair, and communicated very effectively throughout. The rest of the Motorwerks team also was exceptional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We'll be sure to thank Susan for providing you with the best care. Thank you for your kind comments about working with our team members. Congratulations on your vehicle. We hope you enjoy it and we look forward to any future visits.
Love BMW!
Dylan Fernandes Makes the car leasing process fun and painless. We always get great prices and are treated like royalty. Definitely my go to for new cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We'll be sure to thank Dylan for giving you the best care. Thanks for choosing to work with us for any new purchases, Michele. We appreciate your review and welcome you again!
Sonja was wonderful!
Sonja was wonderful to work with throughout the entire search and purchase process. She is very knowledgeable about BMW and is able understand what you are trying to find.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience.
Highly recommend Motorwerks BMW. Tu was great to work with and made my buying experience stress free. I love my new ride. Great customer service by everyone I encountered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best BMW M5
I worked with Brad W. at the Motorwerks BMW in Minneapolis. He was fantastic. This is my 3rd BMW purchase from Brad. A true professional who loves BMW cars. I highly recommend him - even if you purchase the car from a different state. The dealership has great inventory and Brad helped me locaate my new M5 while it was on the boat on its way to port in Baltimore. It was the perfect car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on finding the perfect car. Brad will try to move mountains if that is what it takes to please his guests. He will appreciate your kind feedback. Enjoy your M5!
A great experience.
I visited Motorwerks to see and test drive an X5 I had seen on their website online, was met by sales person Tu Doan who was exceptionally gracious. With Tu's help not only did I test drive the vehicle but ended up driving it home after purchase the same morning. Great customer service, enjoyed the experience, they've definitely got me on their good sides. Thank you Tu.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Thank you for taking the time to write a review! We're ecstatic to hear Tu went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new X5! We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.
Buying a car can be fun?? Yes!!
My Mom and I had a warm welcome at Motorwerks BMW, and an even better experience purchasing a car. Roman P. was in our corner the whole way, very responsive, honest, pleasant, and just fun to work with!! Thank you Roman for everything you did for us, could not have asked for a nicer person to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review. We will be sure to thank Roman for providing you with honest and pleasant service. Let us know if there is anything else we can help you with. We look forward to your next visit.
I just purchased a 2020 m340. First off Susan was great....
I just purchased a 2020 m340. First off Susan was great. She went back to her manager many times to get me the best deal I could get. If you are looking for a new BMW, go to Motorwerks and ask for Susan. You won’t regret it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving Susan the chance to meet your needs. Congratulations on your new m340! We appreciate your business and look forward to any future visits. Have an amazing day.
Ask for Susan
Susan was awesome!! Got me a great deal on my new 2020 m340. If you are looking for a new BMW, go to Motorwerks and ask for Susan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your new 2020 M340, Matt. We will be sure to thank Susan for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit.