Skip to main content

CarWise Gurnee

(1,637 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00pm to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,637 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

Want to share your experience with this dealership?

Write a review

Love them! Awesome Experience!

Known the owner for over 20 years. This was a beautiful day to purchase a vehicle. Great atmosphere and great people to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

THE BEST experience EVER

My experience with Mr.Cho has been the best ever. I came in and Mr.Cho went right to work. Mr.Cho put me in the best car suitable for me. I would highly recommend this car dealer lot to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Purchase

Scott Carey is the best car salesman I ever dealt with before!!!! He made me feel very comfortable and was able to answer every question I had. Scott also has a great personality, just a great guy overall. I was able to get the car I wanted for the price I wanted. Great job Scott

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Poor Organization, Lots of lies, Empty Promises

I was told many lies about the vehicle I was interested in. I was promised certain things that never came through. Not only was I promised a certain price that they went back on, I also was told the car came with certain features that it did not have. When I first arrived to the dealership the salesman had a list of how to lie to customers depending on what questions they asked sitting out on his desk. The dealership claims they did a 70 point inspection of every vehicle. I had the Jeep I was looking into sent to a Jeep dealership to get a full inspection. I was told that the breaks were so bad that they needed replacing immediately. If they had really done a 70 point inspection, why did they not catch this issue. I was very disappointed with how I was treated, and how unprofessional these people are.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is Kevin K w Elite Motors. Please give me a call @ 847-949-9933 X124, or email me @ kevink@elitemotorsonline.com I care very much about our customer satisfaction, reviews and reputation. I want to understand what happened that created your dissatisfaction with our company and do my best to make it right.

Sales Pro

"Great Experience!!!!" This was the GREATEST car buying experience I've ever had!!!!!Great employees!!! I would absolutely buy another car from Elite!!!!! Scott was WONDERFUL I love my car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Real Great Experience!

It was a Great Experience!! The Elite Motors team was very helpful to me, and along with being very patient, they were real professional, as well as cooperative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

AWESOME EXPERIENCE!! KEVIN K GOT US APPROVED!!

My sister and I came all the way from Hammond IN to get a great deal on a beautiful Tahoe. Kevin Keough, the Loan Director, my sales team of Alex Antunez and Andy Ducato worked very hard to get our loan approved. Hard to believe, but I had a blast buying a car!! Their REFERRAL PROGRAM PAYS me $250 to send my friends there and I would've done that for FREE! GO SEE KEVIN!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Very helpful

They were very helpful workers along with being patient and cooperative. Things were a bit confused but they made sure everything was understood.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great place to do business

Thanks to Chase and Kevin at elite motors , Chicago auto loans cant thank them enough they got me approved on a car that was excellent a new nissan altima and a new finance company with much better terms than the one I was with , if you need a great car at a great price see Chase and Kevin @ Elite motors they will do their best to get you into the car that you want while making it affordable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

great experience

the over all expenience was great chase and mark are great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No