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CarWise Gurnee

(1,637 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00pm to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,637 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Would recommend A++

I came to Elite Motors to get a vehicle. Jorgen and JP took good care of me and got me into the vehicle I wanted. Defentily coming back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Would Recommend A+++++

The salesman Jorgen at Elite Motors did an excellent job, I really appreciated the service he gave me. I'm definitely coming back and buying another vehicle from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Liars .

Long store . If I could give them negative I would . Girls on phone rude and have know idea what is going on , who is who . Put you on hold for long time . Takes them forever to call you back . Nobody responding back by email . Cars overpriced . And END NO CAR FOR ME . NO regrets without missing a single letter .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Carlover, My name is Kevin Keough and I am the Customer Satisfaction Manager at Elite Motors in Mundelein. I just read this review and it concerns me. We work hard to maintain a very high customer satisfaction rating. I am unaware of your issue with us and I would like to understand it. I will do everything reasonable to make it right with you. Please me at 847-949-9933 X124 or email me at kevink@elitemotorsonline.com. I look forward to hearing from you and resolving your dissatisfaction with us.

2010 Mercedes-benz C-300 Sport

Great car...Perfect! Pleasure doing business! Jamie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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friendly, helping, courteous

My experience, They went above and beyond to make sure you have a good fit ,with the loans that are good for people , with less than perfect credit. Also give advice how to handle your loan once you have paid on your car for a year to lower your interest rate. The camery we received was in really good condition , was not a piece of junk , I would rcommend doing business with this car lot to anyone that has less than perfect credit. Thanks Lisa and Dan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent

Craig was very nice, friendly and very helpful. The all process was fast and smooth. We are very happy with our new Mercedes. Great place! Thank you Brian & Simona Pedersen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2010 Mercedes-Benz C-300 Sport

What a Faboulous Staff, would buy from here! The staff made it an easy great time buying my used Mercedes-benz C-300 Sport! Great deal jamie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent job, fast, hard worker & very accommodating

Chris, worked hard and quick to get me the vehicle I wanted. Great customer service from the whole dealership and Chris individually. Overall, easy and great experience... Much kudos to Chris he was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great service

Chris is a great and wonderful guy. He get the job done plus more. Everyone at the location is very friendly and will do anything to get the job done... Definitely will be going back....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Volvo XC70

After searching for a few months, I finally found the perfect Volvo XC70 at Elite Motors in Mundelein. It had everything I was looking for.... plus it was beautiful. Elite Motors did a great job cleaning this 2007 car because it looked brand new inside and out. My husband and I met with Craig Galanti for a test drive and I immediately knew the car was a find. It drove so nice compared to others I had driven. Craig seemed honest and very professional. He wanted to give us the best deal possible and managed to give us a good price for our trade-in. The car was a good price so we didn't feel we had to haggle. He also helped me get the finance rate I wanted and was able to drive my new car home.... Thanks Craig, I really love my XC70.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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