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CarWise Gurnee

(1,637 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00pm to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,637 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Extremely service oriented dealership.

All the people at this dealership worked very hard to earn my business. They provided all the information I needed to make a good decision, in a very timely manner. They followed up and made it a real joy to purchase my new truck. The truck was everything they said it would be and more – perfect! I'll do business again with these nice folks in a heartbeat. Thanks Chris Mercado. I love my new F350 diesel dually Platinum!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Satisfied Customer

After searching for a few months, I finally found the perfect Volvo XC70 at Elite Motors in Mundelein. It had everything I was looking for.... plus it was beautiful. Elite Motors did a great job cleaning this 2007 car because it looked brand new inside and out. My husband and I met with Craig Galanti for a test drive and I immediately knew the car was a find. It drove so nice compared to others I had driven. Craig seemed honest and very professional. He wanted to give us the best deal possible and managed to give us a good price for our trade-in. The car was a good price so we didn't feel we had to haggle. He also helped me get the finance rate I wanted and was able to drive my new car home.... Thanks Craig, I really love my XC70.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Got a great car at a very good price,

OK,. SO I was unhappy as to the Warranty, but now have had several phone calls from John and he is very helpful in explaining what happened. In the long run, I understand why this took place as it did, and would definitely refer my associates to JOHN he is very honest and I don't believe he was at fault at all! The communication from John about the mix up is excellent, and he has turned a not great experience back into an amazing one. He was able to meet my payment goals and I drove out of there with a beautiful car at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy

I had a wonderful experience here the guys was very helpful and got me into the car of my dreams thanks a lot guys for all the hard work I'll be back for a new one soon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A+ salesman very professional.

Craig is by far the best salesman I've ever done business with. He is very professional straight up no bs and friendly kinda guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience - Bought sight unseen from Craig Galanti

I bought a 2013 S550 Benz sight unseen from Craig Galanti and the car was as he represented. He was nice enough to send me a couple photos that showed a couple minor flaws. I highly recommend Craig and would definitely buy another vehicle from he in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Miscommunication solved. John has been extremely helpful

OK,. SO I was unhappy as to the Warranty, but now have had several phone calls from John and he is very helpful in explaining what happened. In the long run, I understand why this took place as it did, and would definitely refer my associates to JOHN he is very honest and I don't believe he was at fault at all! The communication from John about the mix up is excellent, and he has turned a not great experience back into an amazing one. He was able to meet my payment goals and I drove out of there with a beautiful car at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

great service

my experience was great, Andy accommodated all my needs in a vehicle, and made me feel welcomed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks for all the help Andy

Thank you again to Andy and the rest of the Elite Motors & Chicago Auto Loans staff. Got me in the car I wanted. Get ready for some referrals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great advise even without a purchase

I just want to give a shout out to Andy. He is by far one of the funniest, yet professional salesmen I've worked with. There was absolutely no pressure to the buying process. After wasting 4 hours of my life at another dealership that didn't even want to take the time to go over options, Andy took the time out of his day to explain to me the REAL buying process for my situation. They offered me what other dealerships did for my trade, but I'm a little upside down on it. He explained to me logically what I could afford. I know where I stand to get the vehicle of my dreams, definitely will be back to Elite Motors hopefully to work with Andy when the time is right. Thank you again Andy for taking the time to explain to me what my current situation is, and explaining what I need to do for the future. I will for surely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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