Reviews
Decent experience
The dealership has great cars to choose from. The salesman, Christian, was awesome. Very friendly and informative. He made the experience very comfortable. The management tries to play tricks though.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you again Andy
Thank you again Andy for getting me driving again. Its been a long time. Everyone at Elite Motors and Chicago Auto Loans are great. Thanks again Andy, and Kevin
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Helpful
I loved that the sales man explained everything thoroughly and even came with on the test drive. I also enjoyed the cleanliness of the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for our 2nd car in a month
Thank you to everyone at Elite Motors and Chicago Auto Loans for the great support on our 2nd car. We bought one a month ago from them, fell in love with their dealership, and came back for a 2nd suv. Top notch guys, that work day in and day out to get everyone approved, regardless of your situation. Thanks again, The Hearns
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Got my 4x4 thanks to Andy
Thank you to Andy at Elite Motors. I got the Jeep I was looking for. It has everything I wanted. thanks for being patient. Couldn't have asked for a better group. Definitely worth the trip from Wisconsin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2nd car, just as great as the 1st.
Thank you again to Kevin and the Elite team. Andy and Roma were great to work with. Bought a 2nd car for our son, fits everything we need for him. Thank you guys again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Cars, Great Staff, Great Deals
Thank you everyone at Elite Motors and Chicago Auto Loans for the new 2013 GMC Terrain. Fits everything I was looking for. Payment, price, and car. Thanks again to Andy, hes one of the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Chicago Auto Loans & Elite Motors
Thanks to Andy Monica, and Kevin and the rest of the staff in Mundelein. I love my 2013 Jetta. Very professional and 2nd to none in the used car industry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for our 2nd vehicle
Thank you to everyone at Elite Motors and Chicago Auto Loans for the great support on our 2nd car. We bought one a month ago from them, fell in love with their dealership, and came back for a 2nd suv. Top notch guys, that work day in and day out to get everyone approved, regardless of your situation. Thanks again, The Hearns
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
BEWARE!!!!BEWARE!!!!!BEWARE!!!!!
Bought 05' Jeep Grand Cherokee Laredo in January, less than 2 days later had engine knock. Dealership took care of, cool...They install new engine, Awesome !!! Have car back, less than 3 weeks jeep stops running again. Find out through second professional mechanic, to find out engine no installed properly. Now having trouble getting car fixed by Elite Motors. Jeep has less than 800 miles on new engine and stalls. Cant see myself paying for a 1500lb paperweight. Good luck, hope your experience is better than mine.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for fixing the problem, the experience and customer service was horrible still...Feel things didn't get moving until I got my Bank involved with the situation. It should not have gone that far...Less than 700 miles put on SUV and 2 major problems...I really appreciate everything, but again, the experience I went through with dealing with your employees was very stressful and I wouldn't wish and want that experience on anyone...
Ellis, I really apologize for your issues with us. We tried, but fell short of our goal of 100 percent customer satisfaction with you. We replaced the motor for you, but we should have done a better job with our communication. Please reach out to me and let me know if there is anything I can do to make it right with you. I am sincere about making the experience with us great. 847-949-9933 X 124 Kevin Keough