Skip to main content

CarWise Gurnee

(1,633 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,633 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

Want to share your experience with this dealership?

Write a review

Very easy transaction, good guys to work with made the

Very easy transaction, good guys to work with made the process fast & easy the managers and staff were great! Appreciate David’s help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Patty was amazing to work with!

Patty was amazing to work with! She found the perfect vehicle for me, and got my payments where I wanted them to be. The finance manager was great too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

GREAT EXPERIENCE!

GREAT EXPERIENCE! UPFRONT AND HOMEST. LOW PRESSURE SALE. UNBEATABLE PRICES!!!!!! WE DROVE 6 HOURS TO MAKE THIS PURCHASE AS THEY HAVE THE BEST PRICES IN A 200 MILE RADIUS. HIGHLY RECOMMEND USING ELITE MOTORS FOR YOUR NEXT PURCHASE!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Run. Don't walk. Away!

Looked at car. Confirmed the tried telling me there is mandatory 3K paint protection plan. No thanks!!! Sorry for the salespeople here. Sales guy was polite but reading from his script about the ridiculous fees.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 1 found this review helpful. Did you?
Yes No

SELLER BEWARE

SELLERS BEWARE! I'm honestly dumbfounded by what's happened. On Tuesday morning, Henry from sales reaches calls me unsolicited to offer to buy a car I had listed. His offer was reasonable, but I was worried I was being scammed. I asked him if it was okay if I checked them out to verify they were legitimate, and I was encouraged to find out that they appeared to be a credible company. I called Henry back to accept the offer that he had made. He was excited that it had worked out, and he told me that Brian would call me within an hour to send me the bill of sale and to discuss a wire transfer for the car. Brian would also give me the instructions for their inspector to come and for the car to be picked up. Three hours went by without a call. I texted Henry, and he assured me that he was reaching out to Brian and that Brian would call. Two more hours went by. I texted Henry again, worrying I was being a bother, and he told me that he couldn't find Brian. I had told two prospective buyers that I already had an agreement with someone as a result of my conversation with Henry. On Wednesday morning, I still haven't heard anything. I reach out to Henry a third time, and he says that he was about to call me to explain why Brian never called. Of course, I still haven't received that call either and it's the evening now. I honestly can't believe that people do business this way. They called me. They offered me. I accepted their offer. Then, they completely ghosted me. I'm confused and frustrated. SELLER BEWARE IF THEY CALL YOU!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Buyer Beware

I took my daughter to Elite Motors to look at for a car, it was listed for $21,500.00 , they wanted $27,000 with all their extra add stuff they try to push on you. All of the cars they offer are from Canada, it’s some form of a scam, they tell you it voids the warranty and then they want to sell an after market warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Absolute scam, don't be fooled!

Actual scammers. You call to discuss a vehicle, agree to terms that might work for you, just to receive a purchase agreement with $3000 in extra fees being presented as mandatory. On top of that, they offer less in trade in value than a junkyard. No thanks. I think I'll spend my money at a reputable dealer instead. This place will be out of business soon enough.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No

Lies

Lies everywhere. Huge scam. Hidden fees and mark ups. Don’t give you anything for your trade in. Felt totally disrespected as a costumer. Avoid this place at all costs.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 3 found this review helpful. Did you?
Yes No

Laughable

Laugh out loud. Don't trust this dealership. Asked for GM to call me no care in the world. BS scammers.......RUN as fast as you can. Typical 1970 Dealer mentality. I am sure they will have a whole set of new employees over the next 10 days and so on.....they wait for one to fall for their Gimmicky operation. Disgusting and Disgusted. DO NOT TRUST.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
Yes No

RUN AWAY

If you want your credit ran 20 times and to purchase a vehicle that doesn’t have car fax this is the place for you. I purchased a vehicle that doesn’t have a registered vin number that also broke down within a month and a half. From the owner who looks like a drug addict to the thirsty unknowledgeable sales reps to the idiotic mechanics I don’t know how this place still exist. DO NOT go there. Overpriced vehicles that break down haven’t been serviced and a bunch of lies and cold shoulders. You’ve been warned.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No