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CarWise Gurnee

(1,632 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,632 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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A Excellent staff.

A Excellent staff. Took their time explaining what's needed understanding. Thank you for experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealership.

Great dealership. Sales team was awesome. Robert Jones was great to work with…two thumbs up..Thanks Elite Motors!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience.

Great experience. David was great to work with. We were shown several cars in our price range. There was no pressure. Would recommend to anyone looking for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Upon walking into dealership, the atmosphere felt pretty

Upon walking into dealership, the atmosphere felt pretty ‘laxed.’ Music was bumpin’ on a Wednesday, early afternoon, staff appeared laid back. Although, most importantly, attentive to our scheduled arrival. The negotiation/ transaction went pretty smooth, up until we were informed we needed to drive to the nearest bank to obtain a Cashiers check for the purchase. Didn’t like the wait time too much. As we informed them of our time consensus. Had to be somewhere at 3. Although Quinton was apologetic and mindful of our time. Even provided snacks and refreshments during out wait. We arrived at 11am and didn’t get out til 2:40pm. Mind you, we lived ~1 hr away. Not sure if that’s the average wait time. Also, they didn’t accept credit card/ debit card for a certain amount. And req’d a Cashiers Check for the purchase. That wasn’t even informed to us from the beginning. So to have been better prepared. But even then, we had to drive over to closest Chase bank to obtain one. Which was pretty inconvenient. And the detailing on the vehicle was not on point. We still found (who knows how old)fries in the pockets of the passenger seat, crumbs along the base of shift knob, windows were still a bit dingy. Knowing which vehicle we were coming to see for a possible sale, should’ve been better prepared. Especially with knowing the ins and outs of the vehicle. How things work. But I guess nothing that I can’t find out from a YouTube video. Overall, Good Dealership. Great customer service on Quintons part. Could improve on the detailing of the vehicle. It is all about lasting impressions….

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased a great vehicle with patty, who was very

Purchased a great vehicle with patty, who was very helpful and great customer service. For those of you looking for a vehicle give Patty a call at Elite Motors, you will not be disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very knowledgeable

I very much enjoyed my experience at Elite Motors. Jorgen and the rest of the staff were friendly and very knowledgeable on the various aspects in the car buying process. I will definitely be returning to them for my next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Couldn’t be happier

My Salesperson Jorgen Parend was excellent! Made the process stress free and easy from start to finish. Couldn’t be happier with my new purchase. A +++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Top Notch

Wonderful experience. Jorgen got me driving in a 2014 GMC Terrain at the payment I needed to be at. Couldn’t be happier with my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Experience!!!!

Had a great experience working with Jorgen. I was impressed by everything they did. I would definitely refer my friends to them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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See Nick and Rob!!

My wife and I came from over 2hrs away looking for a very specific suv. We could not have been any luckier then to meet Rob and Nick they could not have been nicer through out the whole process! I will recommend everyone I know to Nick & Rob at Elite Motors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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