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CarWise Gurnee

(1,648 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,648 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Great experience!

Great experience! Rob and Brandon helped us look as several cars to find what we wanted and find the best deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was thrilled to work with Antoinette and Doug today

I was thrilled to work with Antoinette and Doug today they made the process very easy! Would reccommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The purchase of my new vehicle went smooth thanks to my

The purchase of my new vehicle went smooth thanks to my amazing sale associate Patty C. She went above and beyond to make my purchase process easy and quick. Very knowledgeable on the inventory and was able to answer any question i has. Dave made sure that I had pleasant experience and that my sale person met my expectations. If you are looking to purchase car with elite Motors, I highly suggest you do it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I came today to the dealership and they had me approved

I came today to the dealership and they had me approved right away. Good dealership to come

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Very easy transaction, good guys to work with made the

Very easy transaction, good guys to work with made the process fast & easy the managers and staff were great! Appreciate David’s help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

The sales rep Jeremey was very helpful and knowledgeable.

The sales rep Jeremey was very helpful and knowledgeable. I recommend him and David came by and checked in to make sure everything went well. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Patty was amazing to work with!

Patty was amazing to work with! She found the perfect vehicle for me, and got my payments where I wanted them to be. The finance manager was great too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

GREAT EXPERIENCE!

GREAT EXPERIENCE! UPFRONT AND HOMEST. LOW PRESSURE SALE. UNBEATABLE PRICES!!!!!! WE DROVE 6 HOURS TO MAKE THIS PURCHASE AS THEY HAVE THE BEST PRICES IN A 200 MILE RADIUS. HIGHLY RECOMMEND USING ELITE MOTORS FOR YOUR NEXT PURCHASE!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Run. Don't walk. Away!

Looked at car. Confirmed the tried telling me there is mandatory 3K paint protection plan. No thanks!!! Sorry for the salespeople here. Sales guy was polite but reading from his script about the ridiculous fees.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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SELLER BEWARE

SELLERS BEWARE! I'm honestly dumbfounded by what's happened. On Tuesday morning, Henry from sales reaches calls me unsolicited to offer to buy a car I had listed. His offer was reasonable, but I was worried I was being scammed. I asked him if it was okay if I checked them out to verify they were legitimate, and I was encouraged to find out that they appeared to be a credible company. I called Henry back to accept the offer that he had made. He was excited that it had worked out, and he told me that Brian would call me within an hour to send me the bill of sale and to discuss a wire transfer for the car. Brian would also give me the instructions for their inspector to come and for the car to be picked up. Three hours went by without a call. I texted Henry, and he assured me that he was reaching out to Brian and that Brian would call. Two more hours went by. I texted Henry again, worrying I was being a bother, and he told me that he couldn't find Brian. I had told two prospective buyers that I already had an agreement with someone as a result of my conversation with Henry. On Wednesday morning, I still haven't heard anything. I reach out to Henry a third time, and he says that he was about to call me to explain why Brian never called. Of course, I still haven't received that call either and it's the evening now. I honestly can't believe that people do business this way. They called me. They offered me. I accepted their offer. Then, they completely ghosted me. I'm confused and frustrated. SELLER BEWARE IF THEY CALL YOU!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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