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CarWise Gurnee

(1,633 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,633 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Great Environment

Quick and easy process, a few minutes to do paperwork. Very competitive pricing, great value and great people to do business with! Thank you Jorgen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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All the too good to be true things you hear them offer on their ads are exactly that: too good to be true. Neither my nor my husband have very good credit so we knew that we were going to end up with a higher APR and monthly payment but we had hopes that Elite would be able to help us out a little bit more than another dealership could. While we did drive away with a loan and newer car, the customer service process was a nightmare. The second you drive off the lot you can’t get a single person to answer or return your calls. Amy and Kevin, the finance managers, are the absolute worst with that. If by some chance you do get to speak to someone, your question “isn’t what they normally deal with” and so and so will call you back. Which doesn’t happen. Glad the my loan has finally been funded and after over a month they finally sent mebmy license plates so I never have to deal with them again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Professional Service

My wife and I spotted a car online that we really liked, so we went to Elite Motors to take a look at it. Upon arriving, we were met with Leavon Head, our Sales Associate. He greater us with a warm smile and great eye contact. Leavon was eager to listen and to help us with the process. He showed us the car and didn't try and hide anything that was wrong with it. Needless to say, the car was flawless. We purchased the car for a great price and Leavon catered to our every need. I would highly recommend Elite Motors and Leavon Head in particular.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great job Alex Parker

Just got great deal on 2016 Jeep from Elite Motors. Alex Parker was my salesperson. Highly recomended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you Alex Parker

Just purchased second car for my family from Alex Parker. Than you for all your help. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very good experience

Thanks to Elite Motors and their great Personnel A very special thank you to Gerardo Rojas and Christian Mercado for his professionalism and his positive attitude. Thanks for making it easy for me and my family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great prices, staff, fun & Amazing dealership!!!

I encourage anyone in need of a vehicle to come to ELITE MOTORS. Definitely ask for Chase Cho. They will work with you, good credit, bad credit, no credit. I guarantee you will not leave empty handed. Chase got me in a vehicle with no problem. He's the man!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer service

I am a returning customer at Ellite Motors, my mom bought an SUV and she's a very hard person to please but the help of the staff and the variety of cars she was able to pick out the perfect truck for her. Thanks for your patience everyone!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Fantastic Honest Sales

Had a good experience at Elite Motors. My salesman Gerardo Rojas El Vaquero was awesome. No high pressure tactics with him just easy conversation that allowed the customer to be at ease. You will be happy if you ask for him. Make no mistake they sales managers are tough negotiators but not unfair. I bought an 2010 Dodge Ram

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excelent service!

I want to thank Elite Motors, and specially Gerardo Rojas for helped me the past few days when I was looking for a car. They gave me the best service ever. 😃

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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