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CarWise Gurnee

(1,629 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Best dealer ever.

Best dealer ever. Tatiana did a great job..She is very smart respectful and she has a lot of knowledge. My next car l m going to buy with them also and with Tatiana of course. If you are looking for a good price and a solid car go there and ask about Tatiana. Mike volvo v v90 cross country

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I tested several sports cars, but the most impressive was

I tested several sports cars, but the most impressive was a black 2019 Jaguar. I fell in love—it’s incredibly comfortable and looks beautiful. And I got an enjoyable personal touch at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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These guys are rip off artists.

These guys are rip off artists. They promise things and then don't follow-up. They took the car I was buying in for "detailing" and it came back without the spare and floor mats. I never got the replacements or the second key they promised. Avoid these guys and buy from a reputable dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Following the test drive of the shiny Ford Expedition, I

Following the test drive of the shiny Ford Expedition, I met with Amy, the financial consultant, just to confirm that my own bank offer is the best. But Amy exceeded expectations by securing a lower interest rate, resulting in a better purchase price than I anticipated. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was friendly and helpful.

Everyone was friendly and helpful. Special thanks to Paul, the servicemen, for his careful handling maintenance of my recently bought Q7.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Visited yesterday, tested nice-looking Murano.

Visited yesterday, tested nice-looking Murano. Got car loan approval within an hour. Positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Because I worried about the high cost of servicing an

Because I worried about the high cost of servicing an Audi, I was targeted at first, I bought a Honda Odyssey. The dealership (was working with Amy) offered a more favorable loan rate than was suggested by my bank and provided overall an excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I wish to express my gratitude to Marco, my sales

I wish to express my gratitude to Marco, my sales manager. He helped me during the purchase. Bought a Benz C300 last week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I am overjoyed!

I am overjoyed! The trade-in of my Golf3 went perfectly, and to top it all off, I got my Honda in perfect condition. My personal thanks to William and Thomas, great guys to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Doug, my sales rep, was very friendly and helpful during

Doug, my sales rep, was very friendly and helpful during my both visits, including one with my wife. She approved my choice of Q7 Audi and after that Amy, the financial consultant, expertly assisted us with the car loan. Everything went smoothly, the entire team provided outstanding service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.