Walser Toyota

Ease of making appointments. Efficient, friendly, clean, nice waiting area. Texting is good for communication.

Wes very helpful, honest opinion, and will work with my budget. Im very happy with my new Toyota RAV4 premium XLE. I will recommend it with my family and my friends about Walser Toyota in Bloomington.

The rep did not come find us in the waiting area like we were told would happen. 20 min after the app alerted that my car was unlocked, I realized that my car had been completed and was waiting for pickup. I had to then go find my rep to get my car. Once I got my car back, I found that my mirrors and seat had to be readjusted back to my settings.

Employee tried to make me pay for a repair that was covered under Toyota's Customer Support Program. The parts were also not on hand to complete the repair despite me specifically mentioning what I wanted done when setting up the appointment on the phone.

I had an appointment for 2 p.m. I drove in to find a number of people (3?) standing at the front of the new service area. All of them acted like I was invisible. Then, when I got out of my car and looked around, trying to make eye contact with somebody, I was told they were all busy and it would be a while. And they continued to stand around. Eye contact was mostly avoided unless somebody had to walk right past me....at that point they told me they were busy. It was weird and unpleasant. When I finally got checked in by somebody, he was perfectly nice; I have no complaints about him.

the service is excellent, they will tell if the car needs anything else than what you go for it. the employees are very kindly.

Friendly and willing to work with you to make the overall experience. Nice new facility and great popcorn!

The space was very clean and had a good atmosphere. Friendly faces! Our salesman was great! Wes was super helpful, friendly, patient, and personable!

You service it not good need be changed the service because per son it not took likely helping.

I stood at my car for several minutes while none of the 15 service center employees were available to check me in. Then was told to move my car, which in previous visits to this dealership was done by an employee. When I was finally checked in the person checking me in was so nice, otherwise this ranking would have been quite a bit lower. A bit frustrated that my car with only 35k miles is already "needing" extras _ new tires, air filters, etc. I have loved Toyota for providing a quality car that lasts. Wonder what it will "need" at 100k? Will likely try another dealership to see if I actually need all the products/services proposed.