Reviews
Fantastic
Everything was fantastic. I was extremely pleased with the service. Fast and courteous service. I would strongly recommend Friendly to all my friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bonnie, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Friendly Chevrolet Fridley. If there is anything more that we can do please come back and see us again. Take care! Best regards, Patrick Johnson | General Manager
Awesome customer service!
I was wonderfully surprised at how hard the staff worked with me to see that I got exactly what I wanted at a price I could afford. James, Mark, and Jeremy are an excellent team and went above and beyond for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent
My sales person, Beh Gaye, made the process as easy as possible He even was accommodating for my physical limitations during that day by lessening my walking, getting me a better chair, and helping me move my personal items from my old vehicle to my new vehicle. Other Sales, Service, and Finance staff members (Greg Priner in Finance) treated me with respect and professionalism yet were also personal. Thanks to their staff I've bought 3 vehicles and had relatives buy another 3 vehicles at Friendly Chev.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Could not ask for more!
Ashley was great to work with, very responsive, and informative throughout the car buying process. I couldn't be happier with the vehicle and the overall experience! She, and the rest of the team too, really is in the car business for the right reasons and puts the customer first. Thank you again very much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil Change
The oil change was preformed quickly and the service personnel answered my questions regarding resetting of the oil monitoring function and the need and schedule for tire rotation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Charles. We feel our service department is what makes Friendly Chevrolet Fridley special. Reviews like yours help us to make sure that we are continuing to provide our customers the quick and friendly service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Best regards, Patrick Johnson | General Manager
Excellent service. Helpful staff.
Professional, curtious, helpful staff. Maintenance performed immediately and washed vehicle as an added bonus. Facilities are clean and well maintained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, we appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Regards, Patrick Johnson | General Manager
Professional, start to finish.
Friendly, honest people. Courtesy ride. Quick service. Extended service hours a definite plus. Vehicle ready when promised. Fixed right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Robert! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Patrick Johnson | General Manager
It was a very good experience.
I retired almost a year ago and my wife thought it was time for a retirement present. So I started checking on the web on multiple dealers and we decided to come back to Friendly Chev. They have a nice inventory of new Silverado's. Steve Ficken was good to work with and all the associates involved. Too many names to remember. They all are great to work with. This is my second vehicle from Friendly. Would recommend. Tim/Isanti MN
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very disappointed with after purchase treatment
I purchased a 2014 certified pre owend truck here less then a month ago. When I was buying it I felt very pressured to buy the "Extended Warrenty". During the buying process the extended Warrenty nor the certified pre owend Warrenty were explained very well. Then to make things worse after having the truck a few days I noticed the drivers heated seat doesn't work. My fault for not checking it considering this accesory is one of the few I really wanted, go figure. I let the sales manager know right away that I had a problem. This when I first started to notice that not being a new customer makes you less important. This started with the sales manager i spoke with on yhe phone that one; said this should be covered by certified pre owned and two said that I would get a call back from a service advisor. I never got this call nor any return calls from messages left directly with the service department. It took actually going there three days later to finally get help with the problem. Now after finding out what's wrong the problem will not be covered by the certified pre owned warrenty and will have to be fixed by the extended Warrenty if "it's covered". Worse yet I won't even know for several weeks wether or not it's even going to be covered! The service advisor seemed pretty much clueless as to what exactly is covered/not covered by either of one my warranties. He was not very helpful and seemed very ready to just give me the run around and not actually fix anything. Add to this I've noticed a few other possible problems that I'm afraid to even bring up! I see now why the extended warrenty was pushed so hard, seems like everyone there knows these new trucks are problematic and learned to just not deal with people that have them. I will not be returning for future service or purchases. Friendly should not be in their name..... and they should not change it to helpful.....
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
great service fast and plesent
Everything was done in a timely manner the staff was also very plesent to work with got the work done faster than expected they did an exceptional on my truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Friendly Chevrolet Fridley. If there is anything more that we can do, please come back and see us again. Take care! Regards, Patrick Johnson | General Manager