Reviews
great service
Fast and friendly service. Although I would have one request. The sticker placed on the car after the oil change, could have a larger font so that it would be easier to read. (I'm getting older and small print is not easy to read!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, we appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. It was a pleasure to do business with you and we hope to see you again in the future! Best, Patrick Johnson | General Manager
great facility and good quality
The people that I deal with are very friendly and professional. I like the clean environment and the trust worthy service.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Kevin! We're glad to hear that our team was friendly and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Patrick Johnson | General Manager
Mitsu. Endeavor
I baught a used SUV in June of 2015. WIthin 2 days I had problems with the locks. I took it back and no questions asked they fixed it. Sounds good right? No it took over 3 weeks to fix. Plus now the doors and inner panels rattle when you drive it. A couple months later I got a flat tire. When I went to change it there was no jack or torch wrench. Now I find out there is several recalls on this vehicle that did not get attention while the SUV was with them. These things should all have been taken care of before the resale of the SUV. The only good thing I can say is the sales man was not pushy or give a ton of sales pitches. He was just a nice guy trying to be helpful. I will repost when recall issues get fixed either by them or someone else.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I am very sorry to hear of your recent discontent with our service department. It is always our goal to achieve 100% customer satisfaction and it comes with great disappointment when we fall short with our guests. I assure you that poor customer service is not how we intend to conduct business which is why I would like to get in touch with you. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation and the chance to make things right. I look forward to speaking with you and regaining your trust in our business. Please contact me at 763.786.6100 | patrickjohnson@friendlychev.com so we may assist you better in the future. Sincerely, Patrick Johnson | General Manager
new tires at Friendly Chev
Techs did a great job getting the car ready on time, but the service writers got swamped, and it took 15 minutes just to get the paperwork so I could pay and leave.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jackie, thank you so much for your nice input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. We try our hardest to process it as quick as possible and do appreciate your patience. Please let us know if there's anything else we can do for you. Best, Patrick Johnson | General Manager
Very easy and helpful
Smooth and seamless, easy and friendly, everyone was very helpful. Dealership was clean and very nice and not crowded or cluttered
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen, thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy, smooth and seamless and we believe that's how every car buying experience should be. If there is anything more that we can do please come back and see us again. Take care! Best, Patrick Johnson | General Manager
Great Service
Came in to the dealership for an oil change and tire rotation at 5:15 on Friday Oct. 2. The crew working was great. The quick lube area was already clean and the crew ready to end the day at 6:00. Greeted me with a smile, job was done in a timely manner and they even washed the car. Please let them know that it was a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks William for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Patrick Johnson | General Manager
Best place to buy and service your vehicle
My family has been doing business with friendly Chev for over 20 years and have always received excellent customer service. I myself have purchased two new vehicles from friendly Chev and will be back for my 3rd one. There service department is also very fast and very professional. They do an awesome job no complaints.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marvin and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service your family over the last 20 years and we look forward to the next! We truly thank you again and we'll see you again soon! Best, Patrick Johnson | General Manager
CLEAN FACILITY-FAST SERVICE WORK
brought my 2013 corvette in for a recall fix, brought it to you guys instead of a closer dealer because you sell and service more Corvettes than anyone else in the areA
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roger, thank you for the feedback! We are happy to hear of your positive experience at Friendly Chevrolet of Fridley, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Patrick Johnson | General Manager
Jimmy great sales guy friendly and helpfull
The sales person Jimmy was great and had good information. he knew his vehicles and Chevy products. he was not pushy provided good decision making information. I would recommend and did recommend Friendly Chevrolet to friends and others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stanley, thank you for this review. We are glad that Jimmy was a great help to you. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come cback to see us. Best, Patrick Johnson | General Manager
Great friendly service
Very quick and efficient service, car was done before I expected it, even washed the car for me. One of the, if not the most, user friendly dealer visit I have had. Will definitely bring our car back for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Margo! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Patrick Johnson | General Manager