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McCarthy Auto World

(390 reviews)
Visit McCarthy Auto World
Sales hours: 8:30am to 8:00pm
Service hours: 6:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 6:30am–7:00pm
Tuesday 8:30am–8:00pm 6:30am–7:00pm
Wednesday 8:30am–8:00pm 6:30am–7:00pm
Thursday 8:30am–8:00pm 6:30am–7:00pm
Friday 8:30am–6:00pm 6:30am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (888) 882-0677 (888) 882-0677
Used (888) 882-0756 (888) 882-0756
Service (888) 882-1507 (888) 882-1507

Reviews

(390 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McCarthy Auto World from DealerRater.

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I had a terrible experience at this dealership.

I had a terrible experience at this dealership. The management is dishonest and doesn’t care about customers. They were unprofessional, misleading, and made the entire process frustrating. This place might’ve been good years ago, but now it’s just a mess. I wouldn’t recommend buying here to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Micheal in service was fantastic kept me informed and

Micheal in service was fantastic kept me informed and that got my car in and out fast!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great car at great dealer.

Great car at great dealer. Repeat business at this dealer and happy with the results

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Staff were great.

Staff were great. Willing to provide a great truck buying experience. Very helpful. Great communication open and upfront with everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have never been in a situation where because I am an

I have never been in a situation where because I am an immigrant green card holder and I applied for a loan, they needed my passport, visa, and I94 form (what the heck)! That’s more than I needed to buy a house! Very frustrating! I feel like I am being treated differently!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Dean, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (888) 245-4507 to discuss your concerns, as your satisfaction is of utmost importance to us.

Everyone was very easy to work with.

Everyone was very easy to work with. I did not feel pressured to buy. The dealership was clean. Everyone was very organized. Marty Thompson was my Facebook contact person and he had the car I was interested in ready for me to view and test drive. He was very knowledgeable in the cars features and did a good job showing me and explaining things to me. It helped me make my decision to buy. A negative was how long the entire process took. Perhaps potential trade ins could be inspected while you are test driving or doing other paperwork. Also, IMO the salespeople should not have to use their own money to buy customer a can of soda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service Representative was to get back to me in regards

Service Representative was to get back to me in regards to correcting the statement that had the wrong VIN for my truck. 2 weeks has gone by and no one has contacted me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

Wayne, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Welcoming atmosphere.

Welcoming atmosphere. Treated well. Quick response. Not too much pressure to buy. Friendly. Will come back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Long ordeal to buy vehicle Went in at 8 am received

Long ordeal to buy vehicle Went in at 8 am received vehicle at about 3 pm becausethe onstar did not work. Also My trade in was valued way lower then anticipated. But the dealership did give me an additional 500 dollars after i asked. Otherwise my salesman Marty was a good guy and the buying process was pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Marty was helpful in helping me find the right vehicle.

Marty was helpful in helping me find the right vehicle. He showed that he was knowledgeable about my new Buick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.