Reviews
Great service always from ( Boomer)
This is my second Encore, this one has more in the pkg and I really like it. Bought for comfort first looks second.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service from th dealer
James got my on-star fixed as soon as possible. However, GMC should make parts immediately available for defects from the factory. It shouldn't leave the factory without being tested.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Thorough, friendly, understanding, caring, experienced, wanted to be sure it was fixed, glad to be working with this dealership, thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They care about the relationship with the customer
I really appreciated the straight forward, no pressure approach. I also appreciated how much time you spent making sure we got the right vehicle, and your patience in letting us take our time to make the decision. It's obvious you care about establishing lasting relationships with your customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great car buying experience!
Mel and Carmen were great to work with. Mel made sure we saw all the cars and helped find the right one for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent sales person with good customer skills.
My experience was pretty much with Sally. She was very professional and was a big reason I bought from McCarthy. She was very prompt in getting back to me and answering all my questions in a timely manner. I wouldn't hesitate to work with her again and would recommend her to my friends.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service and customer care
great and we got the same service level at the servicing of the car as the at the selling/buying experience..thanks
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Continual Excellent Purchase Experience
Mr. Steve Ziegler did more than an excellent job as our salesman; he did a superlative job of customer engineering. This is the fourth time I've bought a vehicle through Steve. I'm thoroughly impressed with the Whole McCarthy Team. I wish to thank you all. I'm extremely satisfied, as is my wife!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
recall repair
Repair was due to a recall of door module. 1st appt had wrong part ordered and had to reschedule. Next apt went well and work was done quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice Touch
Service person knew who I was when I got out of my veicle-she ran my plate. She greeted me and welcomed me in out of the cold, very nice!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase