Veterans Ford

Excellent experience worked hard to find us the right set up for my first ever ride in my name^_^ Over the moon to be part of the Bronco Babe club<3

The staff is professional but internally they don’t treat each other kindly. Our sales rep was amazing but we couldn’t help but notice how management seemed to be barking orders at the lower staff. Felt very humiliating for them. Our experience was ok, the people who worked with us directly from finance and management were professional and to the point.

Ref: Excellent Customer Service To: Veterans Ford 7201 W Linebaugh Ave, Tampa, FL 33625 Attn: Blake Willmore Date: June 9, 2023 Dear Veterans Ford Staff and Management, This is a letter noting the power of excellent customer service. We had been shopping for a Lexus RX350 or RX350L, specifically the Moroccan Red exterior, for the last week or more. The color is a rare find in the Lexus lineup, but your dealership happen to have just what we were looking for on your lot. We reached out on the internet for some correspondence. Blake was the salesperson who answered our questions from the beginning. From the very start, he always had a “can do attitude” and not once did he say no to any of our inquiries. We asked for a price drop and told him the price that we needed the vehicle to come in at for us to make the purchase. Within about an hour he comes back to us with both requests met. We were ready to move forward with the purchase when an 2021 RX350L was found for around the same price, with about 6K less miles and a few other amenities. Even with Blake’s excellent customer service, it was hard to walk away from what seemed to be a better deal for the same amount of money. The RX350L had 2nd row captain’s chairs, 3rd row seating, 6K less miles, for the same price. It would have been crazy to pass this vehicle up. So we negotiated with the salesman, at a Miami dealership no less, about the price and got it to where we wanted to make the purchase. The salesman asked for our Georgia address to get the proper tag, title, sales tax information, etc., and said he would get back to us with an affirmative price once things were calculated. Within a couple of hours, he came back with a price in line with the offer from Veteran’s Ford. We accepted and asked him to begin the process of purchasing the vehicle. Then about 3 to 4 hours later we got a call from someone else at the dealership stating the price had changed to about $300 additional because the tax and tag calculation was just an estimation before and now this is the final number. We informed them that we asked specifically for the final numbers before and were told our offer was the final number. We kept getting the excuse that it was an estimate because it had not been run through finance. That was not our problem when we told you exactly what we needed. We asked to speak to management, but they were not any more helpful as they pushed the same narrative. The previous price was an estimate. We even overheard one salesperson say “we are not going to eat that cost” during the conversation. At this point, I said let’s go back to Blake at Veteran’s Ford and buy that vehicle. Three hundred dollars did not make or break the deal (we could have willingly paid that), but poor customer service sealed their fate. Why buy from someone who made us feel they were trying to nickel and dime us to death, whereas Blake was always straight up with us and met everyone of our inquiries, demands, requests. Blake is very attentive, personable, and professional. His customer service acumen is top notch. He is an asset to Veteran’s Ford and needs to be recognized. Thus, we are writing this letter on his behalf Blake Willmore, keep up the great work. If you have our next vehicle, we will definitely give you 1st dibs! And financing was actually pleasant to work with as well. Sincerely, Veloris & Keith (Dacula, Ga.) P.S. We love the car! That Moroccan Red looks so good and everything about it is so smooth.

Wow! What can I say! Sean, Jason, Hannah, Mark and Blake we absolutely fabulous! This is hands down the best transaction I have ever had buying a vehicle. This team was honest, straight forward and very easy to work with. No high pressure. I knew the numbers as I walked in the door and nothing was hidden from me when we arrived. We traveled all the way from the East Coast three hours away to purchase this car! Buy your next Ford at Veterans Ford!

I purchased a 2015 BMW 4 series in September of 2022. I called the dealership on multiple occasions starting in September of 2022 regarding warranty issue. When I bought the vehicle it supposedly had a Ford Warranty 4 Months or 4,000 miles. They informed me I had to take to local ford dealership, so I made appointment had to wait 2 weeks for appointment only to be told they do not work on BMWs take to BMW, which I did. BMW told me they do not take ford warranty, so I called Veterans Ford again, go the run around and then no return calls. They never gave me a copy of the warranty document or gave me the number to call to get authorization for repair. Being a Veteran I think they are not worthy of using Veterans in their dealerships name, since they are so dishonest in their dealings with customers. I had to file a BBB complaint which they used a form I never received in my packet on the thumb drive, and never once during the warranty period informed me I needed to call the Ford warranty number on the form I never received. Leaving me with a $7,000 repair to a vehicle that could have been paid under the warranty had they provided the document or during conversations regarding the issue provided the number to call.

I wish I could give them zero stars. I bought a blue certified car from them 9 days ago. I found out that they have a 14 day return policy, so I specifically asked them about it and they said I have 14 days or 1000 miles to return the car for any reason. Car was delivered to me on a Sunday and I drove it for about a week. I realized the car wasn't working properly and not comfortable for me so I reached out saying I need to return it. They then proceed to tell me I only have until Thursday to return it because that's when they started the paperwork. Nevermind the fact that I didn't sign anything until Sunday and the deal wasn't finalized until Sunday. They then said I didn't have 1000 miles because they put on the paperwork the odometer reading on that Thursday and they counted their drive to me as part of my miles. Again, the deal wasn't finalized. I talked to used car manager, and he was very argumentative and extremely rude to me over the phone. They offered to buy it back but with that, I would be losing $8000. His response was, "Well cars depreciate". A completely ridiculous answer. Bottom line, this dealership is very shady and I would recommend doing business anywhere else

Adam Pettis is the rudest person I've ever encountered at a car dealership. Not honoring their word on things and blaming me in the process. I've never encountered a employee so argumentative and rude towards a customer in my entire life. I've dealt with over a hundred dealerships in my lifetime, and Adam is by far the worst employee I've ever encountered at one.

I took my 2013 Edge in to have sunroof seals repaired. The outer sunroof weather stripping was deteriorated and I had water coming into the car after a heavy rain storm back in early late September. Prior to this, the sunroof worked perfectly fine - we had no other problems with it. When I took the car in, I talked to the service rep and the mechanic and they gave me a written estimate that they had me sign that the repair would not exceed $2,700.00. I knew it would be an expensive repair, so I signed it and waited to hear from the service department. When I did hear back, they said the motors had to be replaced (for an additional charge) and I argued they worked perfectly fine when I brought the car - I didn't see the need to replace them. Then after another week went by they said one of the sunroof guides had a broken plastic component and they had to replace it. Again, I argued that the sunroof mechanism worked flawlessly when I brought the car in. At this point they said they may not be able to fix the sunroof and may have to send it out to another repair shop. (Although they would never admit it, I suspect they broke something trying to get parts of the sunroof out. But they wanted me to believe there were broken parts when I brought the car in). After four weeks in the shop, the service manager called me and suggested the repair could cost up to $14,000.00. At this point I was livid with these guys. They had my car for over a month and every time I inquired, they indicated that something else was wrong or needed to be replaced. At this point, after all the delays and cost increases, I had my doubts about their ability to properly fix my sunroof. I finally negotiated a price of $3,850.00 to get my car back, but I have to say I am not satisfied with the repair. When I got the car back, I looked at the roof and noticed that all of the outer weather stripping had been removed (this is the seal between the sunroof frame and the sheet metal on the roof) and I'm looking down into an open the cavity around almost the entire sunroof. This is clearly not the way the car came from the factory. I was certain this wasn't going to keep the water out of my car. But the service manager said they only replaced the seal underneath the sunroof. When I complained that this was not to factory specs, he brushed it off and said " ... all sunroofs leak, if they had to replace the outer seals, they may as well had replaced the entire sunroof". I was offended by this response - even though I am no car mechanic, I know for a fact sunroofs on late models cars like mine do not leak. I also noticed they charged me for both sunroof rails when they initially said they only needed to replace one. At this point, I am totally through with Veterans Ford. I've bought two vehicles from them and have driven past another Ford dealership to have my Ford Edge serviced by them over the yeras. I think I really got a bad deal from this dealership and will take my business to another one in the future.

Found The used truck that I wanted. Filled out there Online Credit App. The following day I was contacted and they ask if I was Ready to move forward later that day I was approved. My score was so so but they still got me a good rate. I asked them if they would deliver the truck to me. no problem.Blake Willmore Internet sales came to my home.All paper work was in order so it only took 30 min. The truck was professionally detailed.even the engine Compartment.I had a small issue which was quickly Resolved.I never stepped foot on there Lot. I purchased a truck from the comfort of my home. No pressure no bait and switch no BS they earn your business.I live 5 miles from a ford Dealership they didn’t want to be bothered.I found Veterans ford in Tampa to be very accommodating very professional. I’m a Senior Disabled person and I was blown away How polite and how they go the extra mile. Steven Bartow Fla

I purchased a 2015 Volvo in April. This SUV was purchased to add to my fleet of limousines. On the way home the dash board started flickering. Today is July 27. I’ve made three payments and also put down a down payment. I’ve kept insurance on the car. I’ve lost thousands of dollars not having the car in my fleet. I hear week after week I’ll have an answer by Friday. I spoke with Lorenzo Peña after several texts and phone calls to all involved. Going on month 4 and still no car. No compensation. No apologies. Nothing. Just waiting on Friday once again to have no feed back. No car. No compensation. Nothing. I hope to have this review edited with some type of compensation. As a business owner myself if my clients are not happy I would go above and beyond to change the situation. There are many areas and web sites to write a review. I hope the owner will step up to the plate and correct this situation to edit my future reviews ! Kim M