Reviews
Michael Brancati was a pleasure to deal with
Michael Brancati was a pleasure to deal with. I live in Grand Rapids MI and bought my wife's sienna from him. He was patient and answered his phone right away. When I received the car it had a small problem and shipped the part right away and solved the issue. My wife is very happy and so am I. I would not hesitate on buying another car from him. Thanks Mike !! Five stars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the education Ralph
Ralph not only did the Nissan frontier that I purchased from you have rust throughout the under carriage but throughout the engine as well to the point that the manifold covers are rotting which you continuously told me passed Connecticut state inspection, as well as interior electrical issues and leaking exhaust. I understand you believe that I was given the opportunity to have a 3rd party inspect the vehicle, I am telling you I was not. I purchased the truck based on your reputation, I must have been very mistaken as you made it a point to educate me when you told me you were not required to disclose the extensive amount of rust that the vehicle has. I regret doing businesses with your company as based on your attitude that it is okay to deceive by not disclosing information is the way you run your business.When I last spoke to you, a commented that I would receive my money back in the same manner you took it. I used my credit card so you refunded me that and sent me a picture,thank you. The cashiers check was overnight-ed, I assumed that it would be overnight-ed as well. You stated I would get my money back in the same manner, clearly I am not. You were eager to get my money and believe me Sir I am equally eager to get it back, you have taught me a great life lesson Sir and it only cost me $2,249.00 to ship the truck back and forth of which you made it very clear was my expense, you would think that at the very least you would be able to cover the expense of overnighting my money back to me. Ralph as you told me in our first conversation " I don't have to disclose everything to you" this is one of the those things you did not have to disclose, just a play on words right?Ralph, more and more disclose sounds like deceit in my interactions with you.If something had not been wrong in my dealings with you and your company you would not have been willing to refund my money after our first conversation, where you totally blew me off and said it was my fault as I did not have a 3rd party inspect the vehicle. Again Ralph that was never offered to me by Travis, which again I am sure would have cost less than than $2,249.00, Travis your sales person assured me that the Nissan Frontier was in good condition and stated that he would have no problem buying it for himself. I know you have the truck as I have seen you have it on sight for sale already, wouldn't the right thing to do be returning me money first. I guess that is a new word "right" morally good, justified,or acceptable. Ralph I have given you every chance to make this right.Thank you again Ralph the experience has been both enlightening and educational.Oh and your check finally arrived it only took 2 weeks and guess what you did not send a cashiers check to me so I had to wait a extra 3 days, a personal check was not good enough for you but I guess your customers get what they get right.Again Sir, thank you so much to the introduction in used car sales.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Morales, Thank you for taking the time to write your side of the story. The vehicle you reviewed is a 2004 Nissan Frontier, we understand that everyone's expectations are different so we try to be as transparent as possible . This vehicle passed our CT inspection before being sold. Yes, there is surface rust underneath the vehicle because it's 15 years old and has remained in the Northeast. The frame is in good condition with no holes and the integrity of the frame was not only inspected by us but also passed the NY State inspection after it was returned by you from Colorado. The pictures that posted are of supports not the frame. They are repairable and replaceable. When you called me after you received the vehicle you expressed your unhappiness with the undercarriage. I inquired if failed your state inspection, which it did not nor was it even taken there. I asked Mr. Morales what is it that you are looking for to make him a happy customer? Mr. Morales and asked what his options were. The salesperson that he dealt with is very thorough and did a video walk around with the customer. Because we do so many out of state sales we encourage our customers to have their vehicles inspected by a third party if they so choose. Mr. Morales said he was never offered and that he also never asked. Not to get in the middle of he said she said I just asked again what is it your looking for since you shipped it across the country. I offered him his money back but the shipping was half the price of the vehicle. I explained that he would be responsible for the shipping back and forth if this is your choice. His response was and I quote "I have the means it's about principal for me". Yes, he paid $2200 to ship a $6000 15 year old vehicle across the country and back. He thanked me for the option and said he would make the arrangements. We were in constant communication by email and within 20 minutes of the vehicle arriving I promptly returned his credit card deposit and texted him a picture of it. I issued a refund check for the remainder and mailed it out the same day. After he did not receive the refund in a week I cancelled the previous check and issued another right away AND sent FedEx. The customer received all of his money back from the purchase as agreed. As the customer stated he received the first check two weeks later. Now we are responsible for US Postal Service??? Why not post a picture of the time stamp on the envelope showing that we issued a refund and sent it the same day the vehicle was returned??? Like I said in the beginning, not everyone's expectations are the same and I completely understand this. There are always two sides to every story so I appreciate that whoever is reading this took the time and to make their own conclusion. Just to reiterate, we refunded the customers money back , sold the vehicle same day it was returned and the vehicle passed New York State's inspection after the fact.
Thank you for the education in used Auto sales Ralph
Ralph not only did the Nissan frontier that I purchased from you have rust throughout the under carriage but throughout the engine as well to the point that the manifold covers are rotting which you continuously told me passed Connecticut state inspection, as well as interior electrical issues and leaking exhaust. I understand you believe that I was given the opportunity to have a 3rd party inspect the vehicle, I am telling you I was not. I purchased the truck based on your reputation, I must have been very mistaken as you made it a point to educate me when you told me you were not required to disclose the extensive amount of rust that the vehicle has. I regret doing businesses with your company as based on your attitude that it is okay to deceive by not disclosing information is the way you run your business.When I last spoke to you, a commented that I would receive my money back in the same manner you took it. I used my credit card so you refunded me that and sent me a picture,thank you. The cashiers check was overnight-ed, I assumed that it would be overnight-ed as well. You stated I would get my money back in the same manner, clearly I am not. You were eager to get my money and believe me Sir I am equally eager to get it back, you have taught me a great life lesson Sir and it only cost me $2,249.00 to ship the truck back and forth of which you made it very clear was my expense, you would think that at the very least you would be able to cover the expense of overnighting my money back to me. Ralph as you told me in our first conversation " I don't have to disclose everything to you" this is one of the those things you did not have to disclose, just a play on words right?Ralph, more and more disclose sounds like deceit in my interactions with you.If something had not been wrong in my dealings with you and your company you would not have been willing to refund my money after our first conversation, where you totally blew me off and said it was my fault as I did not have a 3rd party inspect the vehicle. Again Ralph that was never offered to me by Travis, which again I am sure would have cost less than than $2,249.00, Travis your sales person assured me that the Nissan Frontier was in good condition and stated that he would have no problem buying it for himself. I know you have the truck as I have seen you have it on sight for sale already, wouldn't the right thing to do be returning me money first. I guess that is a new word "right" morally good, justified,or acceptable. Ralph I have given you every chance to make this right.Thank you again Ralph the experience has been both enlightening and educational.Oh and your check finally arrived it only took 2 weeks and guess what you did not send a cashiers check to me so I had to wait a extra 3 days, a personal check was not good enough for you but I guess your customers get what they get right.Again Sir, thank you so much to the introduction in used car sales.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent, Trustworthy Sales
My husband brought a car from Wiz Autos about 2 months ago and the experience was amazing. We are located in Delaware and was able to do everything over the phone. Our sales guy Travis was fair, patient and very knowledgeable and answered all of our questions. He went above and beyond when he drove our new car halfway between CT and DE for us to pickup so that we didn't have to pay to have it delivered. I would definitely recommend Wiz Autos to family and friends. A wonderful experience indeed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was treated like a QUEEEN
My husband brought a car from Wiz Autos about 2 months ago and the experience was amazing. We are located in Delaware and was able to do everything over the phone. Our sales guy Travis was fair, patient and very knowledgeable and answered all of our questions. He went above and beyond when he drove our new car halfway between CT and DE for us to pickup so that we didn't have to pay to have it delivered. I would definitely recommend Wiz Autos to family and friends. A wonderful experience indeed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealership
Great service great sales people there, especially Gabe Rios and Jared Witham. They bend over backwards to make the customer satisfied. Keep it up guys! You're the best!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
awesome!
mike was great! this was the best car buying experience i have ever had. i had the pleasure of dealing with mike who went way above and beyond for me. good job wiz!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Rabbit for your awesome review and business!!! Welcome to the Wiz Family of Automobiles!!!
Awesome experience 1
Mike and Ralph took great care of me and helped me with everything I really appreciate everything they stayed late o make sure everything went smooth
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the business and awesome review!!! Welcome to the Wiz Family of Automobiles!!!
Don't buy from these guys! Ripoff Artists!
They sold us a total lemon and then don't get back to us about servicing it you have to chase them down it's horrible. It seems like a shady outfit.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear John Doe, This review is as bogus as your name. Why would you write a review under a fictitious name and then not leave any information to get in touch with you to rectify an issue??? Folks this review is FAKE NEWS!!! Mr. Doe, if you feel the need to get resolve please don't hesitate to call me directly. Ralph Gamboian 203-375-3800
awesome xperience
had the best overall experience at wizautos with my sales professional Mike who looked out for my best interest and found me a beautiful vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your awesome review and we are all pleased that you shared in our WIz Experience!!! Thank you for the business and support!!!