Reviews
Exceptional!
The entire team has really gone above and beyond in my most recent visit. Debbie, Chris, Amelio.....thank you all so very much for the perfect experience. I will continue to send people your way as your service is exceptional
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Service appointment
Very friendly quick service. Very respectful to my needs. I like when I bring my car in and they listen to me about it and not dismiss me because I am a old woman.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Worst Dealership I have ever worked with!
Worst Dealership I have ever worked with! Crappy service department, and they sold me a BRAND NEW vehicle with a repaired rim. When I tried to get it resolved through them they did nothing. I will never buy another vehicle from them or GM! In addition, I had them take the tire off of the bad rim to show them the patch that was on on the outside and where the tire company had put the patch on the inside, they destroyed the valve stem. I had to take my car to discount tire to get a new vavle stem. Also I called Chris Jett (the service manager to set an appointment. When he called me back he thought I was a mechanic that was applying for a position there. Obviously he not very organized and pretty much sucks as a service manager. The only thing I will say is they did wash my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you very much for reaching out, we are known as one of the leaders in the auto industry and we want to keep our reputation as such. Brand new vehicles come from manufacturer, if there is any type of cosmetic damage at time of delivery we do arrange to have repaired before sale. . When we brought in GM to review the claim they ultimately offered assistance unfortunately they denied 100% percent coverage. We sincerely apologize for any frustration stemming from your service visit as we certainly are in the business of helping people.
GM contacted YOU, then told me there wss no way to prove it. Now why would they do that? So they basically called me a liar after speaking to YOU! YOU sold me the vehicle with a defective rim. YOU should have replaced the rim! YOUR actions show 0 accountability! Don't hide behind GM! Be accountable and replace the rim!
3rd vehicle at D?Arcy
Very friendly and knowledgeable . Didn?t feel pressured. We?re not pushed into a vehicle we did not want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business, and congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable and helpful!
Chris in Service was great!
Great service as always, they got my truck done in the time frame they gave me and took great care of my vehicle! Thanks again Chris!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Great service from Pete!
Everything went great for our service appointment. It was the first time bringing my 2022 3500 SLE to your dealership for service. We will definitely be servicing all of our trucks with you guys from now on, Pete took great care of us, kept us informed step-by-step the entire time. Thanks again for the great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to know we have been able to exceed your expectations. Thank you for choosing D'Arcy Buick-GMC as your first choice for all your automotive needs!
Excellent Customer Service
Like D'Arcy Buick, they care about customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your positive comments about D'Arcy Buick-GMC!
Satisfied Again
Service department is top notch. Diagnosed the problem and had me fixed and out the door in no time at all. Did not try to upsell me any thing unnecessary, just fixed what was needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us. We're glad everything was completed quickly and to your satisfaction!
Great Service
Great Service..Prompt service...that's why we buy our cars here. Used to deal with a dealer in Naperville...much better service at Darcy GMC Buick
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing D'Arcy Buick-GMC as your first choice for all your automotive needs!
Super fast vehicle purchase.
I was visiting from out of town and saw the vehicle online. Called them and said I would be there in an hour. They had the vehicle up front waiting for me. I drove it and purchased it in less that two hours. No run around or wasted time, just a super quick vehicle purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business, it is great to hear everything was done quickly and to your satisfaction!