Reviews
Buyer
Excellent service! I was going back and forth on different vehicles and they were very patient with me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent!
Mitch was great to work with! He and Mike went above and beyond to make sure the deal was done. Thank you to Robert in finance for a smooth paperwork process when picking up the vehicle too! Shout out to Frank in service who got us with Mitch to talk about our trade in as well!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our entire team works hard to provide you with the best deal. Thank you for your continued business and patroange!
Mitch was great to work with! He and Mike went above and...
Mitch was great to work with! He and Mike went above and beyond to make sure the deal was done. Thank you to Rob in finance for a smooth paperwork process when picking up the vehicle too! Shout out to Frank in service who got us with Mitch to talk about our trade in as well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well I'm an old lady on a pension. The first thing I did...
Well I'm an old lady on a pension. The first thing I did this AM is to tear off any sign of D'Arcy OFF MY CAR! Yes right away they start the handshakes, smiles... FAMILY?? Ha ha ha ha... I see all the reviews of stupid people who fell for it. Right away Mike Rizzoti starts yelling at me that my trade-in is not sellable....but it's worth at least 2500 in the blue book. Then they played with numbers and stole at least 2K from me. They make a point to screw everyone out of least 2K. Yeah...great place to get screwed, because that's what the boys love to do. So now I only have 18,000 saved for the rest of my life. Yeah... I'm stupid. Then they all smile and laugh and act like they are a GOOD???? dealership, because they cheat their customers. Now I'll have a good cry. One guy was nice...Matt. Is that his job?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We absolutely strive to provide our customers with a transparent and professional sales experience, so we are disappointed to hear that yours was not up to par. Our General Manager did reach out to you and offer to give you back your vehicle, and take back ours with no hesitation, however your only response was to send you money. Please contact us at (815) 673-7146 to discuss a resolution , as your satisfaction is of utmost importance to us.
My New GMC and the D'Arcy Dealership Team
Thanks and appreciation to D'Arcy Dealership and Kevin O'Boyle for finding my awesome 2020 GMC Sierra AT4 Carbon Pro Edition pickup. Kevin and team went out of their way to accommodate my needs for a new vehicle. The whole process from delivery to financing went extremely smooth. I have and will continue to recommend D'Arcy and Kevin O'Boyle to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, it's experiences like yours that really keep us motivated! Thank you so much for sharing, we will be passing this on to our team members. We appreciate your recommendations, we consider that the highest compliment.
vic.harris4014@gmail.com
They treat you like family Fernando in the service department always make sure that I am well taken care of and comfortable upon being on the premises also the cashier was very friendly and energetic thanks Darcy BUICK GMC of Joliet family for your support.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are happy to pass along your comments to the team here at D'Arcy Buick GMC! Thank you for your kind review,
Darcy
The mechanic deserves 30 extra 10 mm sockets for the great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear you had such a positive experience with our team! Thank you for your business and continued patronage.
Bad and unprofessional sales man. Julio and carlos after...
Bad and unprofessional sales man. Julio and carlos after we make deal they call me and say the truck we make the dela is not the one we talk. I call back and they dont hanging up call i hear the taking of me very bad things but they don't know me bad bad bad experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, I am not showing a record of an interaction between you and the D'Arcy staff since 2017. Please contact us at (815) 673-7146 to discuss your concerns, as your satisfaction is of utmost importance to us.
Carol
Staff was helpful and polite. They explained the repairs that were completed on me car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear you found our staff was so polite and helpful!
amurphy@smncs.com
Went in without an appointment and my oil change was taken care of that same day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're pleased to know we have been able to exceed your expectations and really help out!