Reviews
Annual BMW Service
Jason Hill, my SA at Checkered Flag BMW is particularly helpful, making sure not only my vehicle is taken care of but ensuring outstanding customer service to me through text updates of my car and with a friendly yet knowledgeable personality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. We look forward to seeing you again. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Servicing our 2019 BMW X3 xdrive
Jessica had great communication and was very professional and delivered above expectations. Also referred a friend to the sales department who purchased a 430i coupe. We are looking forward to our next service. Jessica is the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that Jessica does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Attention to Detail
Attention to detail and following up. I appreciate how quickly a miscommunication was made between the dealership, the vendor, and me, but quickly corrected. Resolved the matter immediately.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
No hassle service
No hassle service for the-recall on my car.Took my vehicle right at the appointment time and performed the service required
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience with us, Kevin! At Checkered Flag BMW, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to meet your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service
Nice employee and they let you know what is due to be done to your car. They don’t try to hard sell anything. They just let you know what your mini needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for taking the time to share your feedback. Each employee is a valued member of the Checkered Flag BMW team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service
High speed internet and a comfortable work space allowed me to be productive while waiting for my service to be completed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Patrick and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Checkered Flag BMW. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great experience!
Communication all thru the process via texts was a perfect way to keep me informed. The texts were clear, detailed and gave the option to call if needed for more information. The arrival process was smooth from the time you drive on the lot for your appointment to the time you pick up your car after the work was performed. The facility was clean, modern, and comfortable for waiting. They arranged and paid for a diver to take us to the mall while the work was being done and pick us up once it was completed which was fantastic. On the second visit they gave us a loner to drive over a few days while the car was being worked on. Very nice loaner which honestly, I might buy. That was probably a sales tactic to buy a newer car, but it worked and it was a good way for me to experience a car I might purchase. Very professional service provider who I will continue to use.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service and staff
Reggie is extremely helpful and realistic. Very well prepared to answer any questions and does not shoot from the hip. Very courteous staff and great coffee.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Marcelo! I'm very happy to hear that Reggie was of such helpful and realistic to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
The219
Great customer service. Just give us very knowledgeable and very professional would highly recommend to my friends. Great asset to your company.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Thomas! We're glad to hear that our team was very knowledgeable and very professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Service I Trust with people who are kind
All aspects were very Pleasant! Everyone- phone call, the associates in the drive up, parts department etc. Joseph is Always knowledgeable and great at explaining things. Service technician of the year (I think) - fantastic. Also, I know if I’m still having problems I can get the issues resolved quickly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210