Reviews
Great service and staff
Reggie is extremely helpful and realistic. Very well prepared to answer any questions and does not shoot from the hip. Very courteous staff and great coffee.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Marcelo! I'm very happy to hear that Reggie was of such helpful and realistic to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
The219
Great customer service. Just give us very knowledgeable and very professional would highly recommend to my friends. Great asset to your company.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Thomas! We're glad to hear that our team was very knowledgeable and very professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Service I Trust with people who are kind
All aspects were very Pleasant! Everyone- phone call, the associates in the drive up, parts department etc. Joseph is Always knowledgeable and great at explaining things. Service technician of the year (I think) - fantastic. Also, I know if I’m still having problems I can get the issues resolved quickly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Checked Flag BMW
Michael Gilmore is wonderful. He is professional and personable, and I trust his opinion and guidance. He will always be my first call, when purchasing a new BMW.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. With excellent fuel economy, passenger room, and a comfortable ride the BMW car is an excellent choice that I'm sure you'll enjoy. We look forward to working with you or anyone you might send our way in the future. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Pretty good .
For service advisor,Mr. Joseph Hawthorne he was very knowledgeable and helpful person explained what work need to be done!!! I have been purchasing the car in last 25 years from checkered flag BMW. I am hoping I can continue to purchase my car in the future as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tajiman, we love hearing about guests who have a wonderful purchasing experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Checkered Flag BMW. Please feel free to contact us if you have any questions about your new purchase. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Excellent service
My service advisor went above and beyond expectation I had. He was able to fit me in and service my vehicle within three days of me calling. Exceptional service. Wonderful customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dominick and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Checkered Flag BMW Buyer Experience
Great experience! Everyone very helpful and friendly. Loved your red carpet “presenting the key” ceremony. Have purchased many cars before and never enjoyed such a nice and fun delivery. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great
Jason Hill was VERY helpful made the experience VERY comfortable for me and helped me understand the process along the way
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great experience
Jason Hall did a good job explaining what work was being done. Timely service, car was clean when returned. Hot coffee and fresh fruit was available while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great customer service
Will's customer service was superb! He was even 100% accurate on how long my service would take! He also went out of his way to wash my car himself! Truly great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sara, we sincerely appreciate your feedback. Each employee is a valued member of the Checkered Flag BMW team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210