Reviews
Work is always completed on time and Jake Bewley always
Work is always completed on time and Jake Bewley always keeps me informed on status of work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Scott, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
They took me without an appt.
They took me without an appt. I was happy they could replace my leaking tire and had a replacement in stock. Jose did the best he could to get me through without an appt.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service advisor and techs are top notch.
Service advisor and techs are top notch. Very knowledgeable, vehicle educated, and perform remarkably. Excellent communication and appointment availability.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Don’t feel like they were honest with me concerning my
Don’t feel like they were honest with me concerning my vehicle. I am disappointed
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Sammy, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
There was an issue with the sunroof and the 5 year
There was an issue with the sunroof and the 5 year extended warrantee would not cover it so the dealership took care of it. They did the right thing and I really appreciated it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
My vehicle service experience was excellent.
My vehicle service experience was excellent. The waiting area is very comfortable and the vehicle service was completed in a timely manner. A great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Pete, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I had service completed on my vehicle.
I had service completed on my vehicle. The dealership waiting area is clean and had many distractions to keep you occupied. I however took advantage of their free shuttle. The driver was kind and we made it to my home without an issue. Jake, my service specialist was in constant communication via text. They sent a video tour of my undercarriage and pointed out issues that might need to be addressed in the future. Overall I am very satisfied with my trip to the dealership. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service.
Great service. This is my 6th BMW from this dealership and each one has been great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The advisor was great to work with.
The advisor was great to work with. He did a great job keeping me in the loop.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
BMW X5 making whistling nose at idle otherwise runs
BMW X5 making whistling nose at idle otherwise runs great. Had 9:30 Thursday appointment and of course would not make noise. Said I would bring it back in when making sound. Service recommend leaving it because it could be serious. Called at 12:00 noon Tuesday and they had not even touched vehicle. Told them I would be picking it up immediately and would bring back if and when the noise returned which is what I wanted to do in the first place. With 5 now 4 BMWs we spend 5k to 10k a year in the service department. However; it seems the older the vehicle the less caring and priority given. I would love to upgrade but not into a hybrid and ugly designed car I wouldn't want to be seen in.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi James, we appreciate you taking the time to respond. The staff at BMW of Tucson take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.