Reviews
My Review
Very nice facilities along with some very nice employees. Sean Jones has to be the best salesman I have ever worked with. He honest and knows his stuff.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, Thanks for this nice review! Sean truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. Please feel free to call or stop by if there is anything else we can do to help you. Best, Haley Toyota of Richmond Team
Excellent Service
Service department was Courteous, friendly, helpful, quick service, caring without being overbearing. Haley is an Excellent Toyota dealership. I have purchased 4 Toyotas and that have all been top quality vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating of our service department, Mark. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Haley Toyota of Richmond Team
Great service.
Courteous, fast service, clean facility, outstanding customer service, Ashley Evans, service advisor, very repectful, very detailed. I would recommend my family and friends when they are ready to purchase another vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cynthia, thank you for the awesome feedback! Ashley is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best, Haley Toyota of Richmond Team
Great Experience!
Your sales rep Jorge Triana was excellent. He was very easy to work with, and was very patient showing me how to drive the new car, which was much larger than my old car. He has offered to let me come in on another day to go over all the controls, since I was pressed for time on the day when I purchased my car. I feel that he worked hard to give me a good trade, and get me a purchase price that I could afford. I am very happy with my new purchase and have had 10 years of good service with my previous car, which I also bought at your dealership. I am looking forward to a continued relationship with Haley Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review, Susan! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact Jorge or visit us if you need anything else. Best, Haley Toyota of Richmond Team
Great service, facilities & sales personel
Bill and Julius treated my family and me as if we were the best of friends. Looking for some excuse to stop in to just say hello.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Raymond and thank you for this great review! We're very happy that Bill and Julius were here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully, we get to see you again! Best, Haley Toyota of Richmond Team
Great service
Shane and Justin were both super friendly and helpful at all times. They definitely helped me find a car that I truly wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Emily. We're so happy to hear Shane and Justin were able to help find the perfect vehicle for you. We would love to work with you again. Best, Haley Toyota of Richmond Team
Great buying experience
Pleasant, knowledgeable, helpful staff - staff went above and beyond to ensure all aspects of the buying experience went well; would definitely recommend this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a remarkable experience. Feel free to call or stop by if there is anything else we can do for you. Best, Haley Toyota of Richmond Team
Excellent service. Clean waiting area.
The service department personnel are very respectful, kind, and super nice people. They always are prompt and seem to be have a lot of knowledge regarding my vehicle. I'm always satisfied with my experience with them.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Best, Haley Toyota of Richmond Team
Always helpful!!!!!! Appreciate it.
They (Rob and Shayna) are always helpful!!!!!! I really appreciate it. Thanx for the quick and accurate assessment and delivery. They are always courteous when I visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving this remarkable feedback. We are very happy to hear that Rob and Shayna could be so helpful during your recent visit with us. If you need anything else please feel free to come back and visit us any time! Take care. Haley Toyota of Richmond Team
great service
Always receive prompt friendly service from every staff member. Facilities are always clean and any repairs are explained in detail.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Elizabeth! We're glad to hear that you received a prompt friendly service from our staff! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Haley Toyota of Richmond Team