Reviews
Carolyn Perrin
Service personnel is always so helpful, professional and interested in assisting customers. Sales has been great in every way. Anthony Gray is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carolyn, thank you so much for the wonderful review of both our sales and service departments. We'll pass the kind words along to them, especially to Anthony, and we hope to see you again in the future. Best, The Haley Toyota of Richmond Team
Great experience
My salesman was thoughtful, accomodating, and friendly from start to finish. He put me at ease through the process of of buying a car. Seam Jones really knows the Toyota products which helped me choose the right car for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review, Patricia! It is of utmost importance that our guests leave our dealership confident they made the right decision. We're happy to hear about your positive experience with Seam Jones. He will be delighted with your feedback. Best, The Haley Toyota of Richmond Team
PROMPT AND COURTEOUS SERVICE
THE STAFF MEMBERS WERE COURTEOUS AND ANSWERED ANY QUESTIONS THAT I HAD. I HAD AN APPOINTMENT AND THEY TOOK ME RIGHT AT THE APPOINTED TIME AND ALSO GAVE ME A RIDE HOME TO ATTEND A SICK SPOUSE AND RETURNED MY CAMRY TO MY HOME UPON COMPLETION.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Robert! One of our top priorities is exceptional customer care, and we are proud that this was offered to you during your recent visit. If you haven't yet, check out our page for access to our special offers! Best, The Haley Toyota of Richmond Team
Great job
Friendly, fast, efficient. 20 words, I graduated 30 years ago... Answering this question at all should be enough:/ makes me want to enter explitives!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carrie, thank you for the feedback! We are happy to hear of your positive experience at Haley Toyota of Richmond, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Warm regards, The Haley Toyota of Richmond Team
I love Haley Toyota
I have never been disappointed by Haley Toyota. My recent service visit was made better by courteous staff, prompt and thorough service, and a great waiting area. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Mary. Glad to hear that you are consistently impressed with the service we offer here at Haley Toyota of Richmond. If there is anything more we can do for you, please come back and see us anytime! Take care! Warm regards, The Haley Toyota of Richmond Team
Great service
Service rep was friendly, knowledgeable, and a good listener. He did exactly what I asked, and did not try to sell me anything extra. The wait time was not bad, about 40 mins. But only because it was mostly a multi point inspection of my vehicle. Everything went smoothly, and I came away feeling good so it was a good start to my day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ignacio, thank you for your kind words! We are very happy to hear that it was a smooth process for you as we know servicing a car takes time out of your day. Please let us know if you ever have any questions, and we would be happy to help. Warm regards, The Haley Toyota of Richmond Team
Great service
They were very respectful and helpful!! They gave me a good deal and I am very thankful. I would highly recommend a friend to Haley Toyota in richmond , va.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this stellar review, Latasha! We're happy that we were able to find a satisfactory deal for you. Please reach out if you need anything in the future. Congrats on the new purchase! Warm regards, The Haley Toyota of Richmond Team
Quick service
I did not have a scheduled appointment. I drove up and the routine maintenance was done quickly and efficiently on a Saturday morning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Judy. We appreciate you taking the time to write about your experience. The weekend service is specially designed to be very quick and efficient. We try to make adjustments to the daily schedule for those customers who need to walk in and out without a scheduled appointment. Please come see us for any future needs! Warm regards, The Haley Toyota of Richmond Team
Wonderful Experience
The service was quick, and the staff was friendly and knowledgeable. They even seemed happy to answer the handful of questions I had!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Genny, it is wonderful to hear that our staff at Haley Toyota of Richmond was able to provide you with a wonderful experience! We really appreciate this feedback, and we will share it with them. If you have any questions about the work that was done, please feel free to contact us. Warm regards, The Haley Toyota of Richmond Team
Everything was outstanding
I mad an appointment the day before and got right in at the time that I wanted and also got taken as soon as I got there. They were do to the oil change etc but found headlamp burned out and all was done and out of there in less than 1 hour. Outstanding quick services
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Shirley! We're glad we're able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check out our page -- we offer exclusive specials for our likers. Warm regards, The Haley Toyota of Richmond Team