Reviews
Great service
The personal attention from the great service department personnel. Greeted me upon arrival by name and were ready to assist with my appointment giving me an estimated time for my service. Technicians performed my 60,000 mile service as well as the car wash service. Great dealership
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Thomas! One of our top priorities is exceptional customer care, and we are proud that this was offered to you during your recent visit. We will share your comments with our team, and we look forward to working with you again down the road. Best, The Haley Toyota of Richmond Team
Great service
Went out of their way to get our car delivered on the holiday Monday. Very easy to talk with and friendly to the whole
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
At Haley Toyota of Richmond, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit, and we hope you will continue to use our dealership for your parts and service needs. Best, The Haley Toyota of Richmond Team
Customer Service
The customer service received from everyone was excellent. To be greeted with smiling faces made my experience buying another car from you all that much more pleasurable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Monica, thank you for the kind words! We've put a lot of effort into raising our customer service levels, and we're happy that it shows. If we can help with anything in the future, please don't hesitate to contact us. Best, The Haley Toyota of Richmond Team
Great service , clean facility
We live 70miles away and I didn't want a new be to deal with?so I asked for a sales person of long time standing. The operator connected me with Anthony Gray who was very professional and when I ask for a manger he complied. My entire transaction went well. Your financial officer could not handle our putting the our new car in our family trust. Our dealer in Tucson was able to handle it when I bought my Highland there a few weeks ago.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thank you for the wonderful review and for traveling to Haley Toyota of Richmond from quite a distance to do your business! We'll pass the kind words along to Anthony and the rest of the team, and we hope to see you again when it's time to service your new car. Best, The Haley Toyota of Richmond Team
Great car buying experience at Haily Toyota
Great overall buying experience. They were easy to work with and deal with. The sales associate was knowledgeable, kind, and attentive. We love our new RAV4
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your new RAV4, Jarad! We are thrilled to hear our team provided you with a great car-buying experience. They will be very happy to hear your kind words. We appreciate your business and thank you for leaving a wonderful review and recommendation. We look forward to seeing you again in the future. Best, The Haley Toyota of Richmond Team
Excellent service
Pleasant personnel, honest appraisals, efficient use of time, competent and experienced technicians. Everything I am looking forward in a service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Barbara. We feel our service department is what makes Haley Toyota of Richmond special. We're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, The Haley Toyota of Richmond Team
Great Service
This was my first visit and it was a great one. Shop was clean people was friendly and made me feel special. Great service team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the praises, Dennis! We love hearing from great customers like you. If you need anything else in the future, please feel free to come back and visit us anytime! Best, The Haley Toyota of Richmond Team
Prompt Service
Professionalism, respect and waiting time. The waiting room was very clean and nice. I was kept up to date on the progress of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Oliver. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Best, The Haley Toyota of Richmond Team
Fantastic Service
Friendly, fast, competent service. Nicole is extremely knowledgable and ensures the customers' needs are met. Many thanks to her and the excellent technician who did the work on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey, Karin! Thank you for this wonderful review! Nicole is truly an exceptional employee and we appreciate her for giving you a great experience! We will share your comments with her and the rest of the team, and we look forward to working with you again down the road. Best, The Haley Toyota of Richmond Team
Routine Maintenance
Nice waiting area. Fast service despite being really busy. Friendly staff and no issues with repairs. Would recommend to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this wonderful review of our service department, Damon! We appreciate it. We look forward to seeing you for your next service appointment! Best, The Haley Toyota of Richmond Team