Motors Northwest

So, Wife and I purchased a 2015 Tahoe from Motors Northwest on 04/19 and when we went to leave the check engine light came on. Salesman (Carl) stated they will fix it whatever it is and it was Saturday evening and no open shops to look at it. I filled up the SUV that evening and the gas cap was loose while driving home I thought I smelled gas fumes. I checked the code and it was an emission code and stated possible loose gas cap. I reset the system and erased code. I made contact with Amanda at the dealership and told her would be in Monday to drop off keys and about the check engine light issue. 04/21 monday I returned to Northwest Motors with the rest of my keys to my 2022 trade in I told the salesman what had happened and was told that if it comes back on to let them know. 05/05-05/06 I have been in contact with Motors Northwest regarding check engine light coming back on and told them was coming in to get it looked at and it was the same code so clearly an problem exists and the loose gas cap was not it. 05/06When I pulled in and walked in the door the salesman (Carl) was extremely rude no greeting or anything, when I mentioned about getting the vehicle fixed, he ushered me out quickly. I was pointed and shown where their repair shop was and waited for someone from Motors Northwest to tell me what to do, after all this salesman told me the dealership would take care of it.I waited 15 minutes no salesman. I finally went into repair shop and had to make numerous contacts at Motors Northwest to get vehicle looked at and the repair shop needed authorization to look at and diagnose. I talked with Mechanic and told him about the gas fumes coming inside vehicle and it was the same code as before. Mechanic sent over estimate to fix. Mechanic stated he ran tests and valve not opening which why fumes coming into vehicle. 05/07 I am now being told that Motors Northwest will NOT fix vehicle and not honoring their word, vehicle cannot be driven with the fumes coming inside. In 2 weeks since purchase I have driven a total of 150 total miles so obviously this was an issue before and looks like was hidden in order to sell vehicle

They had what I needed. Easy transaction. Tony was good to work with. Will recommend to others.

Kasey was amazing! Very honest and transparent. In fact the entire staff was very helpful, starting with Amanda, the finance team , to the nice gentleman( I believe it was Tony, I'm so sorry I can't remember) that put my new plates on. Highly recommend!! Thank you Kasey and the rest of your crew!

The entire team at Motorsnw were wonderful to work with especially on a holiday weekend. Kasey was very accommodating and knowledgeable.

Terrible Experience – Avoid This Dealership! I recently purchased a Volvo S60 AWD from Motors North West, and the entire process was frustrating and unprofessional. Here’s why: 1. Price Increase After Interest: I found the car listed at $24,000 on Facebook Marketplace, but after expressing interest and scheduling a test drive, they suddenly increased the price by $1,000. 2. No Negotiation & Rude Behavior: Despite negotiating, they didn’t reduce even a penny and treated us rudely. The manager was particularly unprofessional. 3. Unnecessary Hard Credit Checks: They ran credit checks with multiple banks, resulting in five hard inquiries and a 30-point drop in my credit score. 4. Hidden Costs: Without any extended warranty, the car ended up costing $31,000 after they added extras like LoJack without proper explanation. 5. False Claims About Keys: Before purchase, they claimed the car came with two keys, but after finalizing everything, they said there was only one. When I asked for the second key, they said it was a mistake and blamed the key tag. 6. No Follow-Up or Accountability: After the sale, I followed up multiple times about the second key. They either kept me on hold or ignored me. Eventually, the rude manager told me to pay $700 out of pocket for a replacement key, claiming the dealership isn’t responsible. Their lack of professionalism, misleading practices, and complete disregard for customer satisfaction are unacceptable. I strongly recommend avoiding Motors North West. Trust is essential in such big purchases, and this dealership is far from trustworthy.

Kasey was so helpful and honest while I was buying my car and I got a great deal for their 20th anniversary . Will definitely be coming back when the time comes to upgrade.

There for the customer doesn’t describe it the gentleman here are outstanding I wouldn’t have asked for a better place to become a first time buyer Iam forever going to refer people come back for my next one and just from time today what’s up I would recommend anybody MOTORS NW! Thanks fellas for helping me get into what I want!!

We worked with Kasey P. And he was awesome! He was able to find us the perfect car and it took us pretty quick. The team hear was great and understanding with young kids and super family oriented. Great atmosphere. They are all really awesome here.

Honest, friendly, and knowledgeable—made buying our Camry a smooth and enjoyable experience. Highly recommend!

It was a pleasure working with Nick and the great staff at Motors NW. They worked hard to get us the deal we wanted for the truck we wanted.