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Stoops Buick GMC of Muncie

(806 reviews)
Visit Stoops Buick GMC of Muncie
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 state dealer award
View 9 awards
2023 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (765) 405-5380 (765) 405-5380
Used (765) 399-0271 (765) 399-0271
Service (765) 405-5381 (765) 405-5381

Reviews

(806 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stoops Buick GMC of Muncie from DealerRater.

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They found a vehicle in our price range and we are semi

They found a vehicle in our price range and we are semi happy, the car is mechanically sound but filthy and they acted like it was perfect. They did offer to fix the back door which we appreciated. They weee good at the sale and very polite but seemed to be making fun of us for wanting to pay cash and not get a loan.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

thanks for the feedback, whether paying cash or financing we want everyone to have a great experience when purchasing a vehicle from us. We apologize for any miscommunication.

Pat made purchasing a car a pleasant experience.

Pat made purchasing a car a pleasant experience. It was great working with such a knowledgeable and cordial salesman.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

This was the most pleasant experience I've had

This was the most pleasant experience I've had transferring leases. Thanks to Pat Bowen. Stress free!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

Came in just looking at cars and ended up buying one off

Came in just looking at cars and ended up buying one off Brent the same day.. Very Happy with Brent And Stoops

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience!

Love the New Denali Truck it’s awesome.

Love the New Denali Truck it’s awesome. Thanks Brent for All The Help And Will Be Back Soon

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Buying Experience Very Happy With My New Encore GX.

Great Buying Experience Very Happy With My New Encore GX.. Thanks Brent For All Your Help

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Nancy! The team at Stoops Automotive is thrilled to hear you had a great experience!

Very Happy With The New Car, Great on Gas And Drives Very

Very Happy With The New Car, Great on Gas And Drives Very Nice.. Thanks Brent

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Dave! The team at Stoops Automotive is thrilled to hear you had a great experience!

The first time we came by Stoops we had a less than

The first time we came by Stoops we had a less than amazing experience. We came back and worked with Brett Estes and he was awesome. Helped us get into the vehicle we wanted and we walked away happy and satisfied with the overall experience. Thank You

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

I really enjoyed my experience working with Brett Estes.

I really enjoyed my experience working with Brett Estes. He is personable and knowledgeable and made the whole process easy and efficient. Thanks Brett

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

Was a great experience from beginning to end.

Was a great experience from beginning to end. Pat went out of his way to make sure everything went as smooth as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.