World Hyundai Matteson

Peter the salesman was Out Standing he knew his job, The GM and her Team treated me like I was somebody special, thank you I will always come back to spend my money. Thank you're guys ARE THE GREATS. Thank so,so, so much . Bishop Arthur Evans II

I referred two people here after getting my car after being promised a referral fee. Eric and the financing manager promised me and my friend if we were able to help them sell more cars then we’ll receive a fee. My friend and I did just that. They sold two cars to people we know! Who we referred! Eric calls my friend and tell her to come get her money just for her to arrive there and nothing! Even after two weeks has passed, we received nothing. They gave us the run around and continued to lie to us. I’m sure Eric (the salesman) is paid commission of course. So he pretty much used us. Yes you can possibly get a car but if you refer anyone please don’t believe you’ll receive any referral fee like they promise. They don’t stick by their word and uses people. I promise they’ll make it sound so good just to use you for their own good. That’s horrible for business. But this is what car salesman do! Don’t be a fool like we were.

Watch out they over charge and instead of co-signing they trick you when it’s time to sign you are the one purchasing the car paying more than what other Hyundai’s cost. Before purchasing a Hyundai, I would check the prices of the other Hyundai‘s.

this is the worst place to buy a car. they told me whatever they had to in order for me to go an hour away from home. they told me i was approved and then pressured me to find a cosigner after i finally found one they pressured me into applying for several things that lowered my credit score and then asked for thousands of dollars after i told them that they assured me that i wouldnt have to pay anything down they declined me and i was stranded i had to pay 100 dollars for an uber home

I love this place. They alway take care of me. I love working with Brittany. I would come back here.

Erik, Chevy and Dante made my experience very pleasurable and didn't take long to finish the process. Kudos to them all for getting me in and out within a reasonable timeframe!! Excellent job.

I am beyond frustrated with the service I’ve received from Hyundai of Matteson. On Tuesday, December 17, I scheduled an appointment for my 2020 Hyundai Elantra, which was having trouble starting. They set me up for Wednesday, December 18, at 7:45 AM. I dropped my vehicle off Tuesday evening with the expectation that they would look at it on Wednesday. However, this has been nothing but an infuriating, drawn-out nightmare. On Wednesday, we spoke with Jordan, the service advisor, who claimed the starter was operating at “six volts” and not functioning properly. I don’t fully understand this technical jargon, so I asked a trusted friend to step in and help. My friend questioned Jordan, particularly since the starter had already been replaced. Jordan then said they would run a draw test and get back to us. That never happened. We called on Thursday and were met with excuses about their phone system being down all day. Fine, things happen, but the complete lack of communication is unacceptable. On Friday, we finally reached Jordan, and he claimed they were just starting the draw test they had supposedly planned to run on Wednesday. He then told us the test would take 24 to 48 hours and wouldn’t be completed until Monday, December 23. Monday morning, after waiting days, we called Jordan again. He suddenly shifted the issue, now claiming it had something to do with the ignition coil and that the starter, alternator, and battery were all fine. Jordan said he would contact the warranty company and call us back with a quote within 15–20 minutes. Guess what? That call never came. By 2 PM, we had to call back and ended up speaking with Laura from the service department. She said Jordan was on lunch and she’d try to help. She told us the problem was now back to being the starter, contradicting what Jordan had told us earlier. Then she claimed Jordan was busy with three other customers but would call us back. Once again, no one called us back. As of now, my vehicle has been sitting at Hyundai of Matteson for over a week with no resolution, no clear communication, and conflicting information. This is absolutely ridiculous! How can a multi-million-dollar company operate with such poor service and disorganization? They are going to charge $300 for diagnostics, yet it’s obvious they don’t even know what the issue is. This level of incompetence and lack of follow-through is unacceptable, and I’m tired of being shuffled around. I demand a resolution immediately. This has cost me time, money, and peace of mind. Get your act together!

Mr.Eric Leshun Ware was the best rep I could ever ask for. This is not my first rodeo but each time is hard and Leshun made sure from start to finish that I was comfortable with my purchase and his service. Thank you so much!

What a team!!! Thank you, Terri, Elvia, Erik and finance dept. Had a world class experience at this dealership. No xxxxxxxx! No surprises! Got exactly what I was promised. Bought my Ioniq 5 from here and couldn't be happier. Completely satisfied with the professionalism exhibited by all the staff members before during and after my purchase. I highly recommend doing business here & will definitely be looking you guys up again when I'm ready for the next one. Thanks again.

Teri and Elvia were great on the sales end to make this transaction for a new ‘25 Palisade very easy and seamless for myself and my wife this past weekend. Their finance manager was very accommodating with expedient paperwork to ensure we spent as little time necessary to complete a sale on a new vehicle. A followup phone call after the weekend was very appreciated. I can only hope that their service department follows in the same footsteps of customer service as their sales department did for future needs.