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Reviews

Average Ratings

4.2
Average based on 10 reviews.
  • Will send everyone I know to this dealership!

    I purchased an Acura MDX from Jackson Acura. We worked with Zack Cruce, he was awesome and made you feel totally comfortable, no pressure at all. ...

    Dealer Response

    Thank you so much for the kind words and positive review. We take pride in providing you the best in customer service, so we are very pleased to h...


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    I purchased an Acura MDX from Jackson Acura. We worked with Zack Cruce, he was awesome and made you feel totally comfortable, no pressure at all. We inquired about a later model MDX but I wasnt in love with it. A week later, Zack contacted us and told us about another MDX that just came in that day he sent us pictures and the following day, I took it for a test drive and purchased it the same day. The dealership quoted us the highest amount for our trade better than the 5 other dealers we went to previously. So we were happy to trade in for a new vehicle. Zack wasnt trying to sell us a car he wanted to help us buy a car that we love. They also have a Starbucks machine!! Love coming there. Will definitely buy from them again. Thank you Zack!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words and positive review. We take pride in providing you the best in customer service, so we are very pleased to hear about your experience! Have an awesome week! We look forward to serving you again soon.


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  • Love this store and service

    My husband and I recently purchased a brand new Acura from Dmitry and Eric. We had the best buying experience and have recommended this store to o...


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    My husband and I recently purchased a brand new Acura from Dmitry and Eric. We had the best buying experience and have recommended this store to our friends and family. We love our new purchase! Thank you, Jackson Acura!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service 5/02/2016

    Just bought my second MDX from Jackson Acura. Sergei Potapoff always provide elite level of customer service, very professional, knowledgeable and...


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    Just bought my second MDX from Jackson Acura. Sergei Potapoff always provide elite level of customer service, very professional, knowledgeable and more importantly honest. Thank you again for great experience!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Maria Customer service

    I can not say enough great things about Jackson Acura. Maria is one of your employees that always seems to go above and beyond. She is without a d...

    Dealer Response

    Thank you so much for your positive review. We strive to give you the best in customer service, so we appreciate that you were able have an excell...


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    I can not say enough great things about Jackson Acura. Maria is one of your employees that always seems to go above and beyond. She is without a doubt a true asset to your company. Her warm smile makes you feel right at home every visit. Her stellar customer service and knowledge is what keeps me coming back for sure. Thank you for always exceeding my expectations Maria. If you ever need anything she is definitely the go to person andI have recommended her to many of my friends. Keep up the great work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive review. We strive to give you the best in customer service, so we appreciate that you were able have an excellent experience. We look forward to serving you again soon!


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  • Unparalleled level of service!

    I've purchased 3 cars from Jackson Acura and each time have had the pleasure to work with Sergei Potapoff and Dmitry Gumanov. Dmitry is quick and ...

    Dealer Response

    Thank you for your kind review! We're glad to hear that you were pleased with your experience with us, and that you were comfortable referring us ...


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    I've purchased 3 cars from Jackson Acura and each time have had the pleasure to work with Sergei Potapoff and Dmitry Gumanov. Dmitry is quick and decisive at addressing concerns. He does what he says he'll do and ultimately, exceeds expectations. That's why I've returned more than once to purchase from him (MDX, TL, Audi Q7). I've also referred my friends. If you want a great car buying experience, call Dmitry.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review! We're glad to hear that you were pleased with your experience with us, and that you were comfortable referring us to others. Thank you also for letting us know about the service you received from Dmitry and Sergei. We hope you enjoy the new car and come see us again soon!


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  • Customer for life!

    I bought a car from Eric at Jackson Acura and could not be happier! Not only was his customer service impeccable, but every sales consultant at th...

    Dealer Response

    Thank you for your kind words and positive review! We are still striving to give you the best in customer service! Thank you for your recommendati...


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    I bought a car from Eric at Jackson Acura and could not be happier! Not only was his customer service impeccable, but every sales consultant at the store was friendly and professional. Eric was very attentive to our needs and went above and beyond to make us happy. He offered us an incredible price, along with service specials; the entire process was relaxed and easy. After our experience today, our family will be customers for life. Thank you, Eric Jackson Acura!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and positive review! We are still striving to give you the best in customer service! Thank you for your recommendation, and we look forward to serving you again soon!


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  • I only use Jackson Acura in Alpharetta/Roswell

    Today, 11/17/14, I just signed my 5th lease with Jackson Acura. I have been coming here for 8 years and have dealt with 1 salesman for all my leas...

    Dealer Response

    Lisa, We appreciate your business and look forward to working with you again in the future. Please let us know if we can be any further assistance.


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    Today, 11/17/14, I just signed my 5th lease with Jackson Acura. I have been coming here for 8 years and have dealt with 1 salesman for all my leases, Patrick McPherson. Patrick has made the experience with each car easy and stress free. He is great with giving me good, solid financial advice and always looked out for me. He has such a pleasant demeanor and has dealt with my crazy request with style. I love going to this dealership as I have seen the same faces for over eight years. I even had the same finance manager and he made my experience pleasant as well - no pushing any additional costs on me. I felt cared for from the beginning to the end of my experience. Jackson ACURA is an elite dealership. Visit and you'll feel like I do. Wait to you see their waiting area. Great snacks and free soda/water/coffee. Go and meet Patrick and let him know Lisa says hi. I consider him a friend. Lisa V :-)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lisa, We appreciate your business and look forward to working with you again in the future. Please let us know if we can be any further assistance.


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  • dream car gone bad

    I'm in the Military, and i came to Jackson Acura to purchase my dream car. There were some mechanical issues that they claimed to have fixed. Two ...

    Dealer Response

    We, at Jackson Acura, apologize for your experience at our store. It is our mission to make every customer happy, especially those who serve our c...


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    I'm in the Military, and i came to Jackson Acura to purchase my dream car. There were some mechanical issues that they claimed to have fixed. Two weeks later I had issues with my suspension. I brought it back, a 2hr drive to have the service manager tell me that air suspension systems are not covered in their suspension warranty policy. Now I have to pay almost 1.5k to fix it. Thank you Jackson Acura for killing my dream. Its a shame to think this is the type of behavior and individuals I fight for overseas.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We, at Jackson Acura, apologize for your experience at our store. It is our mission to make every customer happy, especially those who serve our country. We would love the opportunity to make it right by you.


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  • Disgusting experience at Jackson Acura............

    we were in the JacksonAcura last Friday (20/12/2013) about to buy MDX. we were discussing about all options and try to negotiate price with sales ...

    Dealer Response

    We, at Jackson Acura, apologize for your experience at our store. It is our mission to make every customer happy. We would love the opportunity to...


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    we were in the JacksonAcura last Friday (20/12/2013) about to buy MDX. we were discussing about all options and try to negotiate price with sales Director ( we think his name is Mike kunnigs, not sure about his last name). we had terrific experience with him when we requested him for little discount.. he asked us why we had to choose Acura when we need discount and he throwed the papers on us and asked just "get out"... we were shocked and left the Jackson ACura with no other words.. we were just suppose to buy the MDX and we changed our mind completely becase of "SALES Director's" disgusting Behaviour.. we strongly suggest every one don't go to this showroom or atleast more cautious before step into this JACSONACURA, Roswell,GA... Thanks

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    We, at Jackson Acura, apologize for your experience at our store. It is our mission to make every customer happy. We would love the opportunity to make it right by you.


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  • Great Dealership Experience!

    After having a bad experience with a used car dealer in the area, my wife and I stopped by Jackson Acura. We assumed that being a Acura dealer, th...

    Dealer Response

    Taylor, We appreciate your business and look forward to working with you again in the future. Please let us know if we can be any further assistance.


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    After having a bad experience with a used car dealer in the area, my wife and I stopped by Jackson Acura. We assumed that being a Acura dealer, they would be much higher on their prices compared to indepent dealers. We were WRONG! Their prices were perfect for what we were looking for. We were able to get a Certified Pre-Owned Acura for what we were going to pay for non-certified car at a sketchy dealer. The sales team was extremely nice, and really tried everything they could to ensure you satisfaction. My wife and I are 110% satisfied with our vehicle and could not be happier with our buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Taylor, We appreciate your business and look forward to working with you again in the future. Please let us know if we can be any further assistance.


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