Jackson Acura

Jackson Acura is outstanding! The excellent customer service and results I experience each time is the primary reason I have driven approximately 54 miles round trip for my vehicle service needs since my purchase in 2017. Yvonne has been my preferred and dedicated advisor for years, and because of her above and beyond great customer service, I will continue to entrust Jackson Acura with my future purchase and service needs.

Yvonne Russell is a fantastic service advisor and a huge asset to Jackson Acura! I enjoy working with her very much.

Great and clean waiting area. Very kind staff. And also top tier service with each visit.

The people in this dealership is very nice and kind and they do a great job.

Excellent service always.. they made sure things are done rite And timely manner. Always a pleasure.

Paul Silverman was great to work with I will strongly recommend him good experens Leo Bergin

The customer service was excellent and so far the service has been excellent. I would definitely recommend Jackson Acura.

Normally I have no complaints with them but this time I do. My wipers have an intermittent operation issue where they will not shut off or shutoff correctly so I took it in on 7/3. Initially not much was done but Acura couldn’t recreate the problem. I pressed them to do a more thorough review so they ran a diagnostic but still couldn’t create the problem so I paid $200 for nothing. They told me to bring it back the next time it happened (which of course isn’t possible as it’s random and happens after hours). But yesterday the wipers did the same thing: get stuck, will not shutoff and once it does it stops mid cycle on the glass so you have to keep cycling several times to get them in a down position to not obstruct the windshield. My husband was with me and witnessed it last night. Next time I will try to film it as evidence.

Cody Johnson worked my car into a busy schedule on short notice, found the problem, fixed it, and I was on my way. I very much appreciate this prompt attention to detail and his professional response!

Nick explained everything that needed to be done. He was very helpful. His professional demeaner is greatly appreciated. His smiles are refreshing!