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Jackson Acura

(6,984 reviews)
Visit Jackson Acura
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (866) 350-5528 (866) 350-5528
Used (866) 364-1417 (866) 364-1417
Service (866) 413-1486 (866) 413-1486

Reviews

(6,984 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jackson Acura from DealerRater.

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Nick and Jackson Acura offer excellent, professional...

Nick and Jackson Acura offer excellent, professional service. Nick is my only service advisor because he consistently gives me sound advice and recommendations about our vehicles. Does not waste time or try to mislead me about the best solutions for my autos’ needs. I have great confidence and trust in him and his advice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Nick this 5-star review!

I've owned a number of cars over the years and Jackson...

I've owned a number of cars over the years and Jackson Acura is my favorite dealer. Nick Covino is outstanding and the most professional service rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Needed to get service in before warranty ended, Yvonne...

Needed to get service in before warranty ended, Yvonne was able to schedule service for the next day, had the work completed under warranty and had the car back by the end of the day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this 5-star review!

Yvonne is always super helpful and timely when I need to...

Yvonne is always super helpful and timely when I need to take my car in. She’s great with communicating when I need to pick my car back up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this 5-star review for Yvonne!

I have had good experiences at this dealer, no complaints.

I have been to this dealer 3 times with my 2017 MDX. I have not had any problems with the service department. I hope they continue to be this good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this 5-star review!

Very friendly and quick process once we finally made a...

Very friendly and quick process once we finally made a decision. Michael helped out the gate. Also no pressure what so ever. We went and looked at another vehicle at another lot before we made our decision. We will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Dustin, for leaving this 5-star review for Michael!

Came in from Florida and needed service.Quick maintenance...

Came in from Florida and needed service.Quick maintenance service (oil change and lube) got in and out in less than 45 minutes ! Their app makes it easy to Set up appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Jorge, for leaving this 5-star review!

Very fast service ...didn’t have to wait long which was...

Very fast service ...didn’t have to wait long which was great due to I had my child with me. My advisor was very friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Lydia, for leaving this 5-star review!

Great Service

I had such great service by Kendall Parks at this location. It was the best service that I have ever had. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this 5-star review!

The service was great. The facilities were clean and...

The service was great. The facilities were clean and comfortable. I had to have major work performed on my vehicle and they were done by the time promised. I didn’t have any extra delays. The only drawback is the price for repairs. My vehicle is 10 years old and I never needed any major repairs before now. The service rep worked with me and talked me through everything and I appreciate his efforts. I’m glad to have the repairs behind me and I’m glad I chose Jackson Acura for the job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Jodi, thank you for leaving this wonderful review!