Bergstrom Acura of Appleton

It was fun watching my husband joust with Mike Pastorelli. They clearly enjoyed the time it took to come to an agreement on the 2015 RDX.

Everyone was professional. The team went above and beyond ensuring all our questions were answered, found us an excellent excellent finance rate, and made us feel very comfortable throughout the process. We experienced "no surprises". Jim Weiss was very patience with us as we walked through the many features of the DMX. The customer service was excellent.

Friendly staff. Traded with another dealership for the car I wanted (color) and got the deal done within one week.

Patrick Knapp was AWESOME!!! I live in Madison and had been searching diligently for a particular vehicle. He went out of his way to be of service from my initial telephone inquiry so I decided to make the drive to Appleton. Patrick greeted me warmly when I pulled up to the dealership. From the phone call all the way through the time I drove off the lot with my new vehicle....it never felt like he was "selling" me anythng. My experience was a very pleasant one. He was patient, informative, no pressure, friendly & really understands the value and importance of customer service. He also followed up with me after the purchase, which I really appreciated. And I can't forget about Mike in the finance department...he was GREAT throughout the process as well!!! They both made my drive from Madison to Appleton worth the time. My experience at the dealership is one that all customers should have when they make the decision to purchase a vehicle.

Whenever I have visited, the sales staff, business manager, service advisors, car washers, and well, everyone who is associated with Bergstrom Acura is more pleasant, helpful to a fault, and genuinely interested in my 100% approval of their actions than any other dealership, nay, any other service-oriented business I have ever been, even better than my former employer, Fox Valley Technical College, whose faculty are among the best on the planet. I would be humbled to work at Bersgstrom Acura simply because to do so would mean I have successfully achieved a level of service acumen reached by few. I enjoy my visits to Bergstrom Acura immensely.

Andrew and Aaron are always very professional and explain all the work they do on our vehicles. Very friendly and always willing to work with our schedules.

I liked the fact that if one sales person got busy with another customer, another sales person took over and they were both great to work with! They went out of their way to accomodate me and I really appreciated that!

Friendliness of the sales rep, his knowledge of how the vehicle worked and able to explain it to me. Everyone I worked with was very helpful and friendly.

The repair was completed within the time that was estimated. It was nice to access to a loaner car to run some errands while waiting for the repair. It was a nice way to test drive a potential next vehicle.

You always go out of your way to ensure a great experience. I appreciate that in this day and age when customer service has taken a backseat to the bottom line in many companies. Thank you Bergstrom! I know I'm in excellent hands when I work with you! p.s. I LOVE my Acura!