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Steve Schmitt, Inc.

(995 reviews)
Visit Steve Schmitt, Inc.
Sales hours: 8:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 396-7002 (866) 396-7002
Used (888) 264-9651 (888) 264-9651
Service (618) 882-5103 (618) 882-5103

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt, Inc. from DealerRater.

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Satisfied Customer

We thought BJ was very knowledgeable about the vehicle we were trying to purchase. He also helped me obtain a veterans discount which was appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

That's very excellent to hear, Don, and we're pleased to see you satisfied with BJ's assistance. Thank you and congratulations on your new car!

Awesome experience! Megan was most helpful

After committing to purchasing a truck from Laura dealership in Collinsville. We drove down from Meredosia to sign papers and drive it home to find out they had sold the truck I wanted. So they attempted to sell me two other trucks with only half the discount of the one I originally wanted. After a few hours of pressure sales attempts, I finally walked out and drove the 20-30 minutes to Schmitt dealership and pershased the truck I wanted. The value was great compared to the other dealership and Megan was awesome. The only improvement I would recommend is improving the way your inventory is organized to make looking for particular vehicles easier to find. We had trouble finding one particular truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate the suggestion! While we're sorry to hear about your bad experience at another dealership, we're happy you chose our staff to get you into the truck you wanted at a fantastic price. If there's ever anything further our team can help you with, just let us know and we'll do our best to help you out right away. Congratulations to the both of you and welcome to the Steve Schmitt family!

Great experience

Bj and the staff were very professional and made the purchase of my new car an easy and enjoyable experience. I would recommend Steve Schmitt to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the excellent review! It was our pleasure working with you and we hope you'll continue to choose us for all of your car needs. Enjoy that new ride!

A very happy and satisfied customer

I was very pleased with the Sales staff. BJ was more than willing to go above and beyond to get me into the car I fell in love with. They were more than accommodating in my situation. Jake was excellent in explaining and answering my questions. This is the first time I purchased a car alone. They made it a pleasant experience and relieved my anxiety. When driving off the lot I felt I got a good deal and was happy with the experience. Steve Schmitt is now my only place to purchase cars. I recommend them highly. Thank you guys. Your the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We're glad we could make your experience such a comfortable and smooth one. That's what we strive for with every visit to Steve Schmitt's. If there is anything else we can do for you, don't hesitate to give us a call or stop by!

New truck purchase

The dealership was awesome, and Gary Heim did a great job for us. He sold us a Silverado which we love. We will recommend Gary and Steve Schmitt Chevrolet to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your recommendation and kind words about Gary, Giff! We appreciate you taking the time to share your positive feedback. Let us know how we can help with any future car or service needs you may have.

Quick with no hassle when you're short on time!!

My vehicle's transmission went out and I didn't want to keep forking more money into it. I gave B.J. a monthly amount that I could afford in my family budget to purchase a used vehicle and he really went out of his way to find that particular vehicle for me. Financing went well with Vince explaining all options available to me. I won't forget Zac over in the service dept who set me up with B.J. when I told him it may be time for me to look for another vehicle and he has always provided good customer service for my vehicle in the past. Everyone was friendly and courteous and I would recommend Steve Schmitt dealership to anyone! Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks David! We're so happy we could help get you the new vehicle that you wanted. I will make sure to pass this on to BJ, Vince, and Zac so they know how helpful they were. We hope you'll come visit us again if you need anything else!

very good

BJ went out of his way to find a vehicle to fit my needs. Very satisfied! Would recommend him to others. It was a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great purchasing experience for a beautiful car.

From going to the dealership to look at the car and test drive it to finally 'pulling the trigger' to purchase the car B.J. made sure I had a great experience. He is very friendly and knowledgeable. I would recommend him as a salesman in a heartbeat.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Steve, thank you for the 5-star rating! BJ and all of us are so glad you had a great purchasing experience! We appreciate your review and we hope to see you again soon!

Good selection, good prices.

I had a very positive expierience overall with this dealership. Their sales and finance staff were very curtious and knowlegable, and I feel that the deal that we made was fair. I recommend this dealership to anyone in the market for a new Chevy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Camaro 2SS, we are so glad you had a positive experience with us! We appreciate the recommendation and the 5-star rating. We hope to see you again soon!

Great

Great experience from start to finish. Allowed me to take the truck home to make sure it got in my garage. Would recommend BJ to other potential buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Laurie, we are so glad you had a great experience with us! We appreciate the 5-star rating! BJ and all of us hope to see you again soon!