Reviews
I had such a bad experience buying a Cayenne S from here.
I had such a bad experience buying a Cayenne S from here. I was told the car would be delivered on July 15th. After it was end of July without any updates, I tried contacting both my salesperson and his manager by text and call. It took around two weeks to get a hold of them and that was when finally got an update on what was going on. No one reaches out to give updates and you have to chase them. When I finally got my car on August 29th, they gave me a 4:30 appointment to sign paperwork. I waited over an hour for them to finally let me sign the paperwork around 5:40. When I finally got to see the car, it had a scratch on the side and bubbles on the mirrors and front from coating. They told me the bubbles would be gone in a few weeks and if not they can fix it (it is now end pf September and nothing has changed). They also told me that the scratch would be gone when the car is cleaned. The scratch is very much not gone. I was told to bring the car in next week to fix the scratch but they did not schedule a service appointment still. I finally contacted them again the past week and still no news for a service appointment. Once again I have to chase them and beg them to give me an update or take the car in for service that was supposed to happen 3 weeks ago. Additionally, the car keeps giving errors codes. They told me to just wipe the cameras to resolve this which shows up again every other day. Considering that I just payed 150k, the service I am getting is incredibly frustrating.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Your experience sounds incredibly frustrating. We strive to provide timely updates and quality service, so it's disappointing to hear about these issues with your vehicle. Please reach out directly so we can address all your concerns promptly. Thank you, John Andrade - General Manager - jandrade@herbchambers.com
Go to dealer for all things cars.
Go to dealer for all things cars. Do not test. Best selection best price. Period point blank.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Evan, thank you for trusting us with your business! We look forward to serving you again in the future. Safe travels! - The Herb Chambers Porsche Team
Armando Cruz was incredibly knowledgeable, thorough and
Armando Cruz was incredibly knowledgeable, thorough and helpful. Highly recommend working with him and his team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the high recommendation! We're delighted to hear that Armando and the Herb Chambers Porsche team provided such excellent service.
First time servicing my Porsche Panamera at Chambers.
First time servicing my Porsche Panamera at Chambers. Mike was my advisor and did a wonderful job checking me in and keeping me posted throughout. Also got to chat with Anya the service manager. She and Mike made me very comfortable as a new customer and I would highly recommend them and the dealership for anything Porsche.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, we're delighted to hear that Mike and Anya made your first service experience at Herb Chambers Porsche a positive one. Thanks for recommending us. We hope to see you again next time!
Has a terrific date guy Estevan and when I picked up the
Has a terrific date guy Estevan and when I picked up the car Armando sent considerable time with me to go over every option and feature. Been buying with Herb Chambers group dealerships for 14 years! Always look to them first
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steve, we're delighted to hear that Estevan and Armando provided such excellent service at Herb Chambers Porsche. Thanks for your loyalty over the years! Enjoy your new car!
All issues were attended to in a timely basis.
All issues were attended to in a timely basis. I was kept well informed during the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your confidence in Herb Chambers Porsche, and for your business. We are grateful to have you as a customer!
Armando is fantastic to work with.
Armando is fantastic to work with. Service is superb. Long time customer. Of Herb Chambers Porsche.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ana, thank you for your loyalty, and shoutout to Armando at Herb Chambers Porsche! We look forward to serving you again in the future. Safe travels!
When I called about a deflating tire, Armando said to
When I called about a deflating tire, Armando said to come in even though the service department was just about to close. He had the crew replace the tire, and then clean not only the outside but the inside of my car. They all stayed way after the closing hour to help me. I was so touched and relieved. What a thoughtful, helpful service manager and crew! I will definitely buy my next Porsche at Herb Chambers in Boston.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elle, thank you for sharing your experience! We're glad Armando and our team at Herb Chambers Porsche could assist you efficiently with the deflated tire. We appreciate your kind words and look forward to serving you again in the future! Safe travels!
Service Dept quite dependable over many years.
Service Dept quite dependable over many years. Mr. Rondinelli is five (5) stars, always willing to stay focused on the client.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the dependable service provided by Joseph & the team here at Herb Chambers Porsche! We're grateful for your support and look forward to your next visit!
Michael was outstanding to work with.
Michael was outstanding to work with. He was kept me in the loop as the work on my Cayenne was done. Ty for the professionalism and help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeremy, we're delighted to hear that Michael provided outstanding service during your visit to Herb Chambers Porsche. Thanks for sharing your experience! We'll see you next time. Safe travels!
