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Frankman Motor Company, Inc.

(548 reviews)
Visit Frankman Motor Company, Inc.
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award
(605) 553-9321 (605) 553-9321

Reviews

(548 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frankman Motor Company, Inc. from DealerRater.

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Kept me informed every step of the way.

Kept me informed every step of the way. Highly recommend. Excellent team, never pushy. Thumbs up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Frankmans was awful to work with and definitely took

Frankmans was awful to work with and definitely took advantage of me. They sold me a car with many problems, and then tried to get me to pay out of pocket for repairs. In the 6 months I have owned my Ford Explorer, I have had to take it to service 6 times. I finally took the car to MY mechanic, where they told me the people at the dealership where taking advantage of me. They also gave me a list of things that were STILL needing repairs. After speaking with sales and service managers, I was able to get my vehicle completely fixed, but still paid $200+ out of pocket. Communicating with staff was very difficult, and everyone at service was rude, EXCEPT for Kyle. Kyle was very good at communicating and keeping me updated. Everyone else at service was very rude and off putting. The seemed to be always in a bad mood, and like coming into their shop was a bother. There was little to no friendliness, and they gave me a few loaners that seemed to be needing quite a bit of upkeep themselves. As for Mike, the salesman, he completely ghosted me once all paperwork was signed. He continued to dodge my calls and messages, to the point where I had to reach out to the sales manager. After such a hassle, I wish I would have gone elsewhere.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lucas has always been great!

Lucas has always been great! I have gotten two vehicles from Frankmans, both from Lucas. Highly recommend

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bought my car remotely from Mike Denbow and Frankman

Bought my car remotely from Mike Denbow and Frankman Motors. Vehicle arrived on time and as described. Fantastic photos and videos online made it easy to judge condition. Jon the delivery driver was also very helpful and had a great attitude. I would definitely recommend Frankman Motor Company to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Robby was very nice and knowledgeable.

Robby was very nice and knowledgeable. I definitely recommend Frankman Motor to anyone looking to purchase a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Good choice of cars to choose and compare.

Good choice of cars to choose and compare. Lower miles on cars with same price compared to other dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I recently purchased a "new to me", 2018 Honda Accord.

I recently purchased a "new to me", 2018 Honda Accord. Joe was helpful in getting the deal done and finance was even able to get me a better interest rate than my local bank. I did have issues with the vehicle within the time allotted for the warranty and Scott made it easy to get the work done through my local dealer. They dropped the check in the mail quickly for reimbursement. I was impressed with the support behind the 3 month/3,000 mile powertrain warranty. Would consider going back for a vehicle in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased 2023 Murano from Walter was a fairly smooth

Purchased 2023 Murano from Walter was a fairly smooth transaction except for all the EXTRA insurance which was very overwhelming and expensive which raised my purchase price significantly.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very friendly staff.

Very friendly staff. Everything was well explained and Lucas was very nice to work with.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This is our 2nd car we have bought and both buying

This is our 2nd car we have bought and both buying experiences were great. Best dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.