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Brick City Motors

(98 reviews)
Visit Brick City Motors
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
(888) 903-8967 (888) 903-8967

Reviews

(98 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brick City Motors from DealerRater.

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Went to see a car.

Went to see a car. That they decided not to sell me. They said car needs repairs. Didn't even offer as is to me. But yet the car is still advertised. Hmmm. Discriminatory? Idk. Why have a car on the site. If not willing to sell. Dissatisfied potential customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

WARNING: Don't buy a car here!

WARNING: Don't buy a car here! Gary is the worst sales guy in the world! I called for a car asked if anyone put a down payment and he said no, I told him I'm coming down since I live over 2 hours away and I get a block away and he texts me he sold the car!!! Who does that! Buyer beware shady place!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
12 people out of 14 found this review helpful. Did you?
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A great disappointment

I wish that I had read the reviews before I trekked an hour to get to the dealership (?). From the looks of the photo of the car I was very hopeful, but the only resemblance of the car on the lot to the photo was that it was the correct make, model, and color. We called the day before and made an appointment to see the car. We got there, and as I have since read in other reviews, the car was not located on the main lot. We had to walk down the block to another lot overgrown with weeds and littered with broken glass, chunks of concrete, and dog xxxxxxxxx. The car was wedged in between others, and yes, the lot resembled a junkyard. The car had flat tires, peeling paint, dents, and the battery was dead. A great disappointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
31 people out of 32 found this review helpful. Did you?
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Gary was patient and courteous at all time.

Gary was patient and courteous at all time. I appreciated working with him and Brick City

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The picture of Cadillac I went to see was misleading.

The picture of Cadillac I went to see was misleading. The car was not on main lot. The sales person said we have 2 other lots. We drove 2 blocks. He did not have key to gate or to car. He said you can see car through fence. The tires were bald, and flat. I asked him what is in the back seat, he said someone tried to steal the car, so that’s the car door you see. I told him the car I have is better than the junk he was showing me for $8,995 and I don’t have a car yet. Really ridiculous. Never ever will I go back to Brick City again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

They responded quickly and if I lived closer I would stop

They responded quickly and if I lived closer I would stop by. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is my third vehicle that I have purchased from brick

This is my third vehicle that I have purchased from brick city motors. And I must say every time I was happy with the services. Gary was my salesman and each time I left with a great car at a reasonable price..I’ve been coming here since 2011 and will continue to come back when am in need of a vehicle…Thanks again GARY and the rest of the team at Brick City Motors…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Junk cars

Thought I was at a junk yard for used parts,don't waste your time. After getting back to town over hour away the guy calls. Told him about junk car we were showed and he says they only fix them if they are going to sell it,really 😧😧😞

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
9 people out of 9 found this review helpful. Did you?
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Won't answer questions or return calls. It got to the...

Won't answer questions or return calls. It got to the point I gave up on them. It's probably a good thing I didn't buy from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

No test drive

The car on the ads is nice and clean. When I got to there the car is as clean as how the ads looks like in. Salesman is okay and polite. However they said the car is checked by mechanic and should be no problem. How can you buy a car without a test drive......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
18 people out of 18 found this review helpful. Did you?
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