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Mercedes-Benz of Union

(1,024 reviews)
Visit Mercedes-Benz of Union
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–8:00pm
Tuesday 9:00am–8:00pm 9:00am–8:00pm
Wednesday 9:00am–8:00pm 9:00am–8:00pm
Thursday 9:00am–8:00pm 9:00am–8:00pm
Friday 9:00am–7:00pm 9:00am–8:00pm
Saturday 9:00am–6:00pm 9:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (908) 956-0606 (908) 956-0606
Used (908) 418-4062 (908) 418-4062
Service (908) 418-4493 (908) 418-4493

Reviews

(1,024 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Union from DealerRater.

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Nick demonstrates the meaning of Superb customer service!...

Nick demonstrates the meaning of Superb customer service! Nick was professional and courteous as well as quick to provide any assistance I needed! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Lenny is amazing as well as the rest of the staff! It...

Lenny is amazing as well as the rest of the staff! It genuinely feels like home when you enter the dealership. The service is top notch and everyone is very welcoming. I won’t go anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Let me start by stating this is my third Mercedes Benz...

Let me start by stating this is my third Mercedes Benz purchase so I do really like the brand. My experience with Lenny Inserra was by far the best car sale purchasing process I have been through. Lenny was constantly upfront with me on certain options in the vehicle that he felt I would need based on the questions he asked me regarding my driving needs. I never felt he was selling me more guiding as a consultant which I really appreciated. The process around financing was straight forward with options to purchase or lease. Both Lenny and his manager get the customer experience piece of the business. They made it very easy to purchase the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Have been a loyal customer for many years. Rich is...

Have been a loyal customer for many years. Rich is amazing he’s always going above and beyond making sure that he puts his customers first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We had a wonderful experience with our Sales Rep. Lenny...

We had a wonderful experience with our Sales Rep. Lenny Inserra, he was very knowledgeable about the entire inventory and did a wonderful job helping my husband getting into a new car..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This was definitely the best experience I’ve had with...

This was definitely the best experience I’ve had with purchasing a new vehicle. Lenny made the process easy and comfortable! I loved my experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This was the best dealership ever!!!!! I had some ups and...

This was the best dealership ever!!!!! I had some ups and downs with what I wanted and Joe was very patient with me and he never gave up on me. Joe pushed so hard to make sure I left with something. He’s very understanding and really care about his customers. He treat his customers really great and I felt very secure dealing with Joe. He tells you what it is and gets straight to the point. He doesn’t fabricate anything just to get the sale. Dan was also great at explaining the different features on my new car. This was the best experience ever. Thanks Joe and Dan! I will definitely recommend Joe to help with purchasing your new car! Great job guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Mercedes

perfect customer service. Staff were very positive towards their customers. I didn't have any issues when visiting this mercedes benz dealership. I would recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Exceptional customer service from Harold King

The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides sound advice for resolving issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Victor I appreciate your business and honesty and...

Victor I appreciate your business and honesty and professionalism. This is my second car and hoping to keep doing business with you in the near future. Victor you are very loyal and you have treated me and my family with respect and has welcomed us to the ray catena family with open arms. Christopher bradfield sold me the car and he was great. He knew exactly what I wanted and got me the car That I exactly requested with no issues. He conducted himself very well with respect and very professional. I consider you guys like family as well. Thank you Victor and Chris I love my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.