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Mercedes-Benz of Union

(1,018 reviews)
Visit Mercedes-Benz of Union
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–8:00pm
Tuesday 9:00am–8:00pm 9:00am–8:00pm
Wednesday 9:00am–8:00pm 9:00am–8:00pm
Thursday 9:00am–8:00pm 9:00am–8:00pm
Friday 9:00am–7:00pm 9:00am–8:00pm
Saturday 9:00am–6:00pm 9:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (908) 956-0606 (908) 956-0606
Used (908) 418-4062 (908) 418-4062
Service (908) 418-4493 (908) 418-4493

Reviews

(1,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Union from DealerRater.

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Outstanding customer service!

From the second we walked in, the customer service was top notch. All our questions were answered and it was pretty easy for us to realize that this was the place we wanted to get our from. Lenny was quick to return phone calls and to work with us to make this process as smooth as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for letting us know about your positive experience with Lenny. We're so happy to hear how smooth he made the sales process for you. If you have any other questions or concerns, please feel free to contact us. Thank you for visiting Mercedes-Benz of Union!

Quality Service

Working with Lenny throughout this whole process was an absolute pleasure. An experienced salesman who puts no pressure on you but instead equips you with all the knowledge needed to make an educated decision that's best for you. Complete honesty and transparency throughout the whole process, and was always there for any questions or concerns I might have. I look forward to doing business with him again in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for sharing your positive experience with Lenny. We're so happy to hear how helpful he was throughout the entire sales process and was someone you could trust during this time! If there's any other questions or concerns, please feel to contact us. Thanks for visiting us and we look forward to seeing you again in the future.

CHANGE THE GAME

We had the pleasure of having Chris Bradfield. He was transparent and that made the experience that much better. My wife told Chris what she was looking for 20 min later BADA BOOK BADA BOOM done. Never had an experience like this a car dealership. We spent the rest of time doing paperwork and cleaning out trade in. It took 3hrs tops wth test drive. Something my wife and I notice was the family type atmosphere at a car dealership. Great experience overall. Good Luck to Chris and his future wife.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Nasir! Thank you for leaving such a great review about your experience with Chris. We're so happy to hear how easy he made the whole process for you and your wife while being able to get you exactly what you wanted. If you have any questions or concerns, please feel to reach out to us. Thank you for visiting Mercedes-Benz of Union.

Purchase of New Csr

Lenny was awesome and would highly recommend him and your business. He made my experience pleasant smooth and no hassle. I? contact Daniel via email and told him what I? was looking for and my terms. I? got the deal I? was looking for and I’m very satisfied with my purchase and high quality of service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for telling us about your experience with Lenny and Daniel. We're so happy to hear that they were able to get you exactly what you were looking for at the price that was right for you. If you need anything, please feel free to contact us. Thank you for shopping with Mercedes-Benz of Union.

great experience!

This was the best car buying experience EVER!! When I had an accident and my car was totaled but I was okay I knew that I had to get the same car. However I was not looking forward into having to actually go to a dealer and spend all day! at the dealer as it has happened previously. I called mercedes-Benz of Union and Lenny was very helpful, he emailed me information of the cars that I was looking for within minutes from talking to him, and made an appointment for me. Lenny was awesome! he made the experience easy and not dreadful at all... no long waits, no jumping from one desk to another, people to people. lenny handle to deal from begining to end he made sure that I understood everything I was signing and that I was comfortable at all times, and I trully appreciated that. When the easy transaction was done, I just wanted to hug everyone. I say everyone because everyone at Mercedes-Benz of Union are great! Courteous and Helpful. I drove away with a BIG smile. I am happy with my car and how easy it was to purchase it. To be honest I wouldn't purchase a car from anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for leaving such a thoughtful review about your experience with Lenny and our dealership. We're glad to hear that you were treat so well throughout the entire sales process and you left feeling great about your purchase. Please feel free to contact us with anymore questions or concerns, if need be. Thank you for visiting Mercedes-Benz of Union.

Awesome!!!!

The best experience one can ask for...! When looking for dealers for my first luxury car purchase, I came across Ray Catena of Union. Their mission statement "Take care of your life and family and we'll take care of your car" has so much depth and well connected with me to visit them. True to their mission, my first luxury car purchase experience was made awesome by Ray Catena Union and Lenny Inserra who handled our purchase. All staffs here are great, the place gives you the great feel of luxury, and you are treated with full attention and priority. The whole process was so smooth and they offered the best deal for us! I definitely recommend Ray Catena Union and definitely Lenny Inserra! Thank You Ray Catena Union! Thank You Lenny!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, Shiv. Thank you for telling us about your experience with Lenny. We're so happy to hear how great he made your first car buying experience and how well all of Mercedes-Benz of Union treat you and your family. If you have any questions or concerns, please feel free to reach out. Thank you for shopping with us!

Incredible experience and great person

Being a person who works in the realm of sales and marketing, it's very easy for me to get turned away with sales processes. I was certain that I could only purchase my vehicle with someone I felt was sincere and real so when I met Lenny, it was like a breath of fresh air. Lenny's energy, positive attitude, honesty, and authenticity provided a level of comfort and relief for me. I was incredibly amazed by his commitment to helping me in, not only making the right purchase but making sure it's done the right way! Additionally, as a first-time car buyer, there were many things I did not know where Lenny made sure that he was able to fill in the gaps. He went to great lengths to ensure that I was knowledgeable of benefits from my employer, aware of what I was signing, pricing, and the list goes. I'm incredibly grateful for him, beyond satisfied with my car and feel 100% confident I made the right choice! A million thank you's!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a great review about your experience with Lenny. We are so happy to hear that Lenny was able to get you the right choice for you while making the sales process so comfortable and easy. If you have any questions or concerns, please feel free to reach out. Thank for visiting us and we hope to see you again in the future!

The BEST car purchasing experience

Going to Ray Catena of Union was the best car buying experience ever, for me and another family member. We worked with Lenny Inserra who was simply wonderful. He made us feel comfortable and at ease throughout the entire process. He is so knowledgeable about all of the vehicles and their history; it made the process very interesting and informative. Lenny is very professional and also personable. With Lenny at the dealership, you have me and my family as customers for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for leaving such a great review about your experience with Lenny. We are so happy to hear that Lenny went over and beyond to make you and your family comfortable. If you have any questions or concerns, please feel free to reach out. Thank for visiting us and we hope to see you again in the future!

enjoyable and hassle free

Transaction was very professional and went very smoothly. Everyone was very helpful and the salesmen "Lenny" was great. He was experienced, very knowledgeable about the product and was able to answer my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for leaving such a great review about your experience at our dealership and with Lenny. We're so happy to hear how helpful he was throughout the process. If you have any more questions or concerns, don't hesitate to contact us.

Another Fantastic experience at Ray Catena Union MB

Wow! My 3rd Mercedes Benz from Stan! Simply Amazing service. I would recommend Stan and Raycatena of Union to anybody! They made an AMG dream come true!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.