Reviews
Simply perfect
We got our new GLC from Ray Catena recently and were very happy with the overall experience. From setting up time for the test drive to the actual decision, the service was professional, friendly and very customized. We worked with Lenny, who was brilliant. Very knowledgeable and responsive, and not at all intrusive like so many other car salespeople. 5 stars from us!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you so much for telling us about your positive experience with Lenny during your entire the sales process. We're so happy to hear how well Lenny treated you and that his knowledge helped in your experience. Please feel free to contact us if you have any other questions or concerns. Thank you for visiting Mercedes-Benz of Union.
I had an outstanding experience!
My experience was excellent at Ray Catena of Union!! I was unsure what I wanted from a new to pre-certified Mercedes but after searching for about a week both online and at other dealerships I knew who I wanted to buy car from....Chris Bradfield. Chris was professional, knowledgeable and always listened to my questions and understood my goals. He politely took me out for test drives and while I didn't buy the brand new Mercedes I did end up buying a pre-owned vehicle which was better suited for my budget. I think Chris is a great representation of the dealership and while I know he was fairly new, he was trained very well and if he didn't know the answers, he knew where to go to get them. I applaud the managment of Ray Catena Union for identifying good talent and giving young professionals (like his brother Nick) an opportunity to grow in the organization. Chris is a real asset to the dealership and I can see him continuing to grow and assume further managment/leadership at some point. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Patti! Thank you so much for the kind words about your positive experience with Chris. We are so proud and happy to hear how great Chris treated you throughout every step of the way. If there is anything else we can assist you with, please don't hesitate to contact us. Thank you for visiting Mercedes-Benz of Union!
2019 C300
We had a wonderful experience dealing with Lenny. He was very professional and helpful in putting us into our new 2019 C300. We were unable to pick up the car in person. Lenny arranged for Jordy to deliver the car to us. He demonstrated the new features of the car and took the time to make us comfortable with the car. Lenny and Jordy are two employees you can be very proud to have representing your dealership. Carol and Frank Moran
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Carol and Frank! Thank you for telling us about your great experience with both Lenny and Jordy. We are so happy to hear how comfortable they made you during the sales and delivery process. If you have any questions or concerns, please don't hesitate to contact us! Thank you for visiting Mercedes-Benz of Union.
Best car buying experience ever!
My wife and I have bought many cars through the years and have never had a salesman like Christopher Bradfield. If he was to be rated on a scale from 1-10 ( 10 being the highest ), we would rate him a 15. Chris was knowledgeable,polite,patient,thorough,comforting, to name a few of his attributes.He went above and beyond to help us with the process of buying a car. We will highly recommend Chris to you, our family and friends! It was pleasure to work with him. The staff was great also, especially Bill Zimmerman and Burton Henson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Ray and Andrea! Thank you so much for leaving such a great review for all involved in making this experience the best it could possible be for you. We are ALWAYS here to help so if there's any questions or concerns, please don't hesitate to contact us. Thank you for visiting Mercedes-Benz of Union!
Most pleasant car buying experience ever
Working with Lenny on the purchase of our fourth Mercedes-Benz was an absolute pleasure. He truly had our best interests at heart and made us feel totally comfortable and not pressured. He was flexible with our timing and made sure everything was in perfect order. Would recommend him to anyone who is shopping for a car because he will make it a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for telling us about your positive experience with Lenny. We are so happy to hear how comfortable and at ease him made you feel.If any questions or concerns, please feel free to reach out. Thank you for visiting us and we hope to see you again in the near future.
Car leasing experience
My experience with this dealership was great. Lenny Inserra (sales consultant) was professional, courteous & prompt in responding to my questions. It was a quick & easy transaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for telling us about your experience with Lenny. We're so happy to hear how helpful and easy going Lenny was throughout the entire sales process. If there's anything else we can do for you, please feel free to contact us! Thank you for visiting Mercedes-Benz of Union.
Outstanding customer service!
From the second we walked in, the customer service was top notch. All our questions were answered and it was pretty easy for us to realize that this was the place we wanted to get our from. Lenny was quick to return phone calls and to work with us to make this process as smooth as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for letting us know about your positive experience with Lenny. We're so happy to hear how smooth he made the sales process for you. If you have any other questions or concerns, please feel free to contact us. Thank you for visiting Mercedes-Benz of Union!
Quality Service
Working with Lenny throughout this whole process was an absolute pleasure. An experienced salesman who puts no pressure on you but instead equips you with all the knowledge needed to make an educated decision that's best for you. Complete honesty and transparency throughout the whole process, and was always there for any questions or concerns I might have. I look forward to doing business with him again in the near future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for sharing your positive experience with Lenny. We're so happy to hear how helpful he was throughout the entire sales process and was someone you could trust during this time! If there's any other questions or concerns, please feel to contact us. Thanks for visiting us and we look forward to seeing you again in the future.
CHANGE THE GAME
We had the pleasure of having Chris Bradfield. He was transparent and that made the experience that much better. My wife told Chris what she was looking for 20 min later BADA BOOK BADA BOOM done. Never had an experience like this a car dealership. We spent the rest of time doing paperwork and cleaning out trade in. It took 3hrs tops wth test drive. Something my wife and I notice was the family type atmosphere at a car dealership. Great experience overall. Good Luck to Chris and his future wife.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Nasir! Thank you for leaving such a great review about your experience with Chris. We're so happy to hear how easy he made the whole process for you and your wife while being able to get you exactly what you wanted. If you have any questions or concerns, please feel to reach out to us. Thank you for visiting Mercedes-Benz of Union.
Purchase of New Csr
Lenny was awesome and would highly recommend him and your business. He made my experience pleasant smooth and no hassle. I? contact Daniel via email and told him what I? was looking for and my terms. I? got the deal I? was looking for and I’m very satisfied with my purchase and high quality of service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for telling us about your experience with Lenny and Daniel. We're so happy to hear that they were able to get you exactly what you were looking for at the price that was right for you. If you need anything, please feel free to contact us. Thank you for shopping with Mercedes-Benz of Union.