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(128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoMember from DealerRater.

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Great Customer Service!!!

Butch was an amazing salesman. Treated me and my family very well. He was very accommodating. I drove from Rockville, MD to purchase this vehicle and Butch made this experience amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome experience

I stopped in AutoMember to look at a car I found on a internet buying web crawl. Butch Fletcher came out to greet us and was very helpful. He gave us the CarFax on the car we were looking at buying and immediately got us out for a test drive. He was very pleasant and professional and above all else patient as we tried to decide the direction we wanted to go in buying a car for my son. Once we decided to buy he paved the way for us to work with Harold who helped us finish the deal. There were no hiccups or delays in the process. Would definitely buy from them again if they had what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great people, excellent service

We drove from PA to VA to pick up a used Subaru Outback, the paperwork was ready, all we had to do was sign the papers and load up the car. My wife was nervous about driving the car home in traffic so we trailered the car home to Pennsylvania. The car was clean and everything that was it was advertised to be. The salesman, Butch, was very personable and made us feel like old friends ( we hope to run into him at the beach!). Lacoya, the finance guy, was also very nice and helped us with everything. I would definitely recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Daughter's first car!

Everyone at the dealership went above and beyond to insure I had the best expereince. It was so easy and no hassle. Best price I found anywhere. I was in and out within 15 minutes once i decided to buy! Thanks everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service!!!

Sold me my 2012 mustang in beautiful condition which i love! but it failed my Md state inspection because of the brakes. No worries because Automember installed all new brakes for free for me! I would reccomend this dealer to anybody, very friendly and helpful staff! plus they sell can amd and other fun vehicles as well! Check them out!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Automember is the Place to Go

First time buyer here that had been doing research on a type of vehicle that Automember had. Thankfully a salesman named Butch actually helped me out a great deal with deciding on purchasing the vehicle here. Butch really is a great salesman that not only assists but is a great person on the Automember team. I would highly recommend passing by not only to purchase a vehicle but to have a good chat as well. Thank you Automember!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Butch

I must say I hadn?t bought a car in years, so I not pleasant that I had to go buy a car. I had came across a good deal at this car place. So I emailed and called, I was greeted and contacted by a man name butch , I had questions he answered any concerns he addressed them, which made my buying process wonderful. Butch was able to make it work for me to get the car and drive off. Butch is a great salesman and person need a saleman see butch he?s definitely will make sure your happy and satisfied when you drive off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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great exprience

Butch was very attentive and personable and kind. He addressed all needs. They were very patient and the buying process was easy I would definitely recommend this auto member.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A wonderful experience

Butch helped me to buy my first car and made it such an easy process. In addition to providing a speedy process, Auto Memeber had such wonderful customer service. Will definitely recommend this dealer to my friends and family. Thank you so much Butch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great place

they were very nice and made it easy to leave with a car. butch was awesome. I will be sure to come back for my next car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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